Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sally Mackay

3194 - Mentone,Australia (+61)

Summary

Customer-oriented, strategic-thinking Sales Professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. A tactical client builder seeking to leverage background into a [Type] role with a progressive organization.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Knowledgeable Payroll Admistrator/Bookeeper with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Franchisee Bakers Delight

Bakers Delight
Mentone East, Vic
12.2010 - Current
  • Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
  • Reviewed customer feedback surveys and worked with employees to improve customer service standards.
  • Developed a comprehensive training program for new employees at the franchisee's business.
  • Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
  • Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
  • Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
  • Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
  • Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
  • Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
  • Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
  • Scheduled average of 25 employees per location to keep shifts well-staffed.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.

Bookeeper

BMS ACCOUNTING
Braeside , Victoria
07.2012 - 11.2019
  • Maintained and reconciled general ledger accounts.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Posted journal entries to the general ledger system accurately and timely.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Handled bi-weekly payroll services for 20+ employees.

National Wholesale Homewares Manager Laura Ashley

Laura Ashley Australia
South Melbourne , Victoria
03.2004 - 02.2007
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Delegated work to staff, setting priorities and goals.

Business Development Manager

e-CentricInnovations
Richmond, Victoria
02.2001 - 03.2004
  • Created presentations to attract new business opportunities.
  • Maintained a database of existing customers and prospective leads.
  • Attended tradeshows and conferences to network with potential clients.
  • Organized meetings between senior management and prospective customers.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Supported sales team members to drive growth and development.

Education

Business Marketing -

RMIT
Melbourne, VIC
11-2000

Bachelor Of Nursing -

VUT
Footscray, VIC
11-1997

High School Diploma -

Firbank Girls Grammar
Brighton, VIC
11-1995

Skills

  • Business Networking
  • Operations Management
  • Performance Analysis
  • Business Development
  • Marketing expertise
  • Sales monitoring
  • Training Oversight
  • Schedule Coordination
  • Market Tracking
  • Sales Tracking
  • Data Management
  • Administrative Management
  • Customer Service Management
  • Data Analysis
  • KPI Tracking
  • Customer Relations
  • Employee Relations
  • Teamwork and Collaboration
  • Records Organization and Management
  • Financial Management
  • Product Development
  • Staff Scheduling
  • Team Leadership
  • Management Team Building
  • Effective Communication
  • Staff Development
  • Time Management
  • Reliability
  • Payroll Administration and Timekeeping
  • Problem-solving abilities
  • P&L Administration
  • Staff hiring

Certification

  • First Aid Certificate
  • Food Safety Certificate

References

References available upon request.

Timeline

Bookeeper

BMS ACCOUNTING
07.2012 - 11.2019

Franchisee Bakers Delight

Bakers Delight
12.2010 - Current

National Wholesale Homewares Manager Laura Ashley

Laura Ashley Australia
03.2004 - 02.2007

Business Development Manager

e-CentricInnovations
02.2001 - 03.2004

Business Marketing -

RMIT

Bachelor Of Nursing -

VUT

High School Diploma -

Firbank Girls Grammar
Sally Mackay