Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sally Mapleson

Busselton,WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

25
25
years of professional experience

Work History

Key Account Manager

Tate Wines
07.2021 - Current
  • Establish and maintain relationships with key accounts, including off premise and on premise.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Conducted product presentations and tastings to educate clients and consumers on wine selections.
  • Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.

Regional Account Manager

Dateline City Imports
03.2010 - 06.2021
  • Meet /exceed sales targets within South West Region
  • Develop and execute creative selling concepts to drive sales and new placements
  • Provide a high level of customer service including presentations, merchandising, staff trainings and manage customer administration tasks such as; placing orders, tracking deliveries and credits.
  • Responsible for sales growth and performance in S.W Region
  • Direct liaison with existing and prospective pharmacies/salons
  • Search for, identify and develop leads to increase business growth
  • Plan daily activity, including sales visits and objectives to achieve target
  • Cultivate and maintain strong ongoing relationships with business base and distributors
  • Identify and analyse customer needs and develop commercial solutions
  • Maintain consistent, timely and high-quality management reporting

Department Manager

Estee Lauder/Myer
06.2000 - 05.2010
  • Meet /exceed sales targets within W.A
  • Improved customer satisfaction through attentive service,prompt issue resolution and continuous process improvements
  • Maintain consistent, timely and high-quality management reporting
  • Merchandise and maintain in store displays
  • Coordinate launches and events
  • Oversaw daily operations, ensuring team alignment with departmental goals and company standards.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Managed inventory control processes, optimizing stock levels and reducing waste.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Flora Hill High School
Bendigo, VIC

Skills

  • Account development expertise
  • Fostering client loyalty
  • Conflict resolution
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Sales negotiation
  • Time management
  • Teamwork and collaboration
  • Reliability
  • Professional

Interests

  • Committed to improving personal fitness through regular participation in gym based classes including weights, spin classes and yoga
  • Walking
  • Learning new cooking techniques and expanding my culinary skills
  • Gardening
  • Travelling and touring

Timeline

Key Account Manager

Tate Wines
07.2021 - Current

Regional Account Manager

Dateline City Imports
03.2010 - 06.2021

Department Manager

Estee Lauder/Myer
06.2000 - 05.2010

High School Diploma -

Flora Hill High School

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Sally Mapleson