Sally McAvoy
Oran Park,NSW
Summary
Experienced account management professional prepared for leadership in client relations and team development. Skilled in strategic planning, customer engagement, and performance optimization. Strong focus on team collaboration, adaptability, and achieving results. Reliable, flexible, and capable of navigating changing needs with excellent communication and problem-solving abilities. Expertise in account retention and lead generation.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Manager Supervisor
Supagas
04.2018 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Reduced churn rates through attentive relationship management strategies aimed at reinforcing trust among key stakeholders.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Acted as main point of contact in matters relating to client concerns and needs.
- Followed up with key account business partners to maximize account potential and generate project leads.
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Led account management team, ensuring alignment with client expectations and company objectives.
- Developed and implemented strategic plans to enhance client satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline operations and improve workflow efficiencies.
- Managed key client relationships through regular communication and tailored service offerings.
- Conducted performance reviews, setting goals aligned with organizational strategies for continuous improvement.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Conducted regular account reviews to identify upselling opportunities and areas for improvement.
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Negotiated contract terms with clients, securing mutually beneficial agreements for both parties.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Resolved complex client issues, maintaining a high level of customer satisfaction during challenging situations.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced revenue growth by identifying new market opportunities and pursuing potential leads.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Funeral Director
White Lady Funerals
09.2014 - 01.2018
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Completed legal documentation and signed death certificates.
- Oversaw filing of legal documents.
- Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' company trust.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Obtained information to complete death certificates or burial permits.
- Participated in community activities for funeral home promotions and other purposes.
- Led and directed funeral and graveside services.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared death certificates and drafted obituaries.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Consulted with families of deceased regarding final arrangements tactfully.
Service Advisor
Sydney Trucks and Machinery
10.2010 - 08.2014
- Explained amount for expected services and provided detailed answers to customer questions.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Produced repair and installation orders and updated master schedule with assignments.
Store Manager
Gloria Jeans Coffee
11.2003 - 11.2005
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
Reception /Night Audit Manager
Novotel Century Sydney
03.2000 - 11.2003
- Adhered to audit principles, standards and practices to keep company in good standing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Senior 2nd Assistant Manager
McDonalds
06.1995 - 03.2002
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Skills
- Relationship Building
- Business Development
- Lead Generation
- Opportunities Identification
- Acquisition and Retention Strategies
- Account Management
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Acquiring New Customers
- Issue Resolution
Additional Information
Volunteer:
I have been a volunteer at Mt Annan Currans Hill Knights JRLFC for 11 years. I have held various committe roles Club Secretary, President and Treasurer. I am a Coach, Sports Trainer & Leaguesafe. For this upcoming season I am coaching Under 14 Girls tackle
Certification
Overall Outstanding Female LEDA Leadership Award 2025
Timeline
Account Manager Supervisor
Supagas
04.2018 - Current
Funeral Director
White Lady Funerals
09.2014 - 01.2018
Service Advisor
Sydney Trucks and Machinery
10.2010 - 08.2014
Store Manager
Gloria Jeans Coffee
11.2003 - 11.2005
Reception /Night Audit Manager
Novotel Century Sydney
03.2000 - 11.2003
Senior 2nd Assistant Manager
McDonalds
06.1995 - 03.2002