Sally McGregor
Cottesloe,WA
Summary
I am a hardworking versatile professional well-versed in providing exceptional customer service. I have experience in nursing, sales, business management, marketing and reception, with an emphasis on strong communication and team work.
Having co-founded and worked in and on my own business I know the importance of administrative accuracy and seamless office operations. I am accurate in scheduling appointments, keeping records and front desk management.
I understand how important providing a positive patient experience is, at all stages of contact .
I enjoy working in a team environment and one of my skills and joys is making people feel listened to, heard and cared for.
Overview
26
26
years of professional experience
Work History
Co-Founder & Sales Manager
We Are Feel Good Inc Australian Sunscreen
01.2015 - 09.2019
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Led a team of professionals to successfully launch new product lines, expanding the company''s market share.
- Grew the customer base through targeted outreach and networking events.
- Enhanced employee satisfaction and retention by creating a positive work environment with clear communication and opportunities for growth.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Developed comprehensive business plans that guided the company towards long-term success and profitability.
Art Gallery Assistant/Receptionist
Yallingup Gallery
01.2012 - 03.2014
- Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined inventory management for improved organization and accessibility of artworks in storage.
- Assisted with the successful planning and execution of various art events, including exhibitions, lectures, and workshops.
- Collaborated with artists and curators to develop comprehensive exhibition materials, enhancing visitor understanding of displayed works.
- Facilitated smooth communication between gallery staff, artists, vendors, and clients by managing correspondence and scheduling meetings.
- Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.
- Supported marketing efforts by creating visually appealing promotional materials for upcoming exhibitions and events.
- Ensured accurate record-keeping of artwork transactions by diligently updating sales documentation files.
- Managed shipping logistics for incoming/outgoing artworks while minimizing risk of damage or loss during transport.
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized art recommendations.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
- Networked at creative events to identify new talent and artistic works in local areas.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
AD INFINITUM Advertising
12.1996 - 10.1998
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Futures Broker
Extra Clearing BV, The Netherlands
01.1994 - 04.1996
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
Education
Cert IV in Community Services
Fremantle Education Center
Fremantle, WA2023
Certificate IV - Marketing
Edith Cowen University
Graylands1997
Diploma of Nursing - Registered Nurse
West Australian School Of Nursing
Royal Perth Hospital12.1989
Skills
- Medical Terminology
- Empathy and Compassion
- Customer Service
- Appointment Management
- Multitasking Abilities
- Patient Scheduling
- Professionalism
- Interpersonal Skills
- Office Administration
- Attention to Detail
- Telephone Etiquette
- Records Management
- Patient Relations
- Front Desk Operations
- Inpatient Care
- Outpatient Care
- Records Maintenance
- Data Entry
- Invoice Preparation
- Preparing Treatment Rooms
- Relationship Building
- Patient Interviewing
- Medical Recordkeeping
- Maintaining Financial Records
- Office Coordination
- Problem-Solving
- Documentation and Recordkeeping
- Computer Proficiency
- Order Purchasing
- Invoice Processing
Timeline
Co-Founder & Sales Manager
We Are Feel Good Inc Australian Sunscreen
01.2015 - 09.2019
Art Gallery Assistant/Receptionist
Yallingup Gallery
01.2012 - 03.2014
Receptionist
AD INFINITUM Advertising
12.1996 - 10.1998
Futures Broker
Extra Clearing BV, The Netherlands
01.1994 - 04.1996
Cert IV in Community Services
Fremantle Education Center
Certificate IV - Marketing
Edith Cowen University
Diploma of Nursing - Registered Nurse
West Australian School Of Nursing
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