Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Sally Mills

Bowen Hills,QLD

Summary

Passionate personal trainer and exercise enthusiast, with strong background in customer service across diverse settings. Dedicated to upholding professionalism and providing clients with outstanding experience through close attention to detail. Results-orientated and driven to meet team targets and reach long-term goals. Seeking to expand expertise while making a positive impact on business operations.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Key Leader

Lululemon
Brisbane, Queensland
05.2024 - Current
  • Provide leadership to team members, including planning sales floor coverage and making decisions to maintain efficiency and effectiveness of operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are required.
  • Plan and execute local, and regional driven community projects and initiatives i.e global run day, international day of yoga, ambassador events.
  • Contribute to inclusive team environment by celebrating differences to ensure supportive and engaging experience for all team members and customers.
  • Assess customer needs to provide targeted advice, technical product education, and in-store support.
  • Assist in store visual merchandising through display organisation and inventory assessments.

Group Fitness Instructor

MoveWithSally
Brisbane, Queensland
01.2023 - Current
  • Organise and lead outdoor fitness sessions for females living in Australia on the Working Holiday Visa.
  • Encourage young women to participate in exercise while meeting others who are in a similar stage of life.
  • Teach variety of sessions including, pilates, HIIT and circuits to maintain participant engagement.
  • Advertise sessions via social media pages to reach large number of individuals.
  • Use physical activity as a method for building participants' confidence after moving to a foreign country.

Personal Trainer

Village Gym
Glasgow
12.2022 - 09.2023
  • Designed bespoke exercise programmes for clients following consultation, fitness testing and taster sessions.
  • Quickly obtained highest number of 1-1 clients, generating over 60% of fitness team income.
  • Consistently exceeded KPIs through dedication and innovative sales techniques.
  • Established positive relationships, maximising client motivation and maintaining excellent client loyalty.
  • Successfully encouraged leisure club members to partake in company specific events each month.
  • Planned and delivered wide variety of small and large group fitness classes in resistance, conditioning, and holistic styles.
  • Responsible for maintaining cleanliness of gym and studio areas, as well as opening and closing of facility.

Fitness Instructor

Neilson Active Holidays
Sardinia, Greece, Croatia
09.2021 - 10.2022
  • Managed and delivered fitness program for leading active holiday company in resorts across Europe.
  • Regularly created new class content for up to 40 guests per session, ensuring each class was unique and engaging.
  • Responsible for carrying out gym inductions, risk assessments, maintenance checks and presentation of fitness department areas to comply with company standards and brand image.
  • Received excellent guest feedback, consistently scoring above 97% in Customer Satisfaction Questionnaire's due to energy, enthusiasm and quality of tuition.
  • Worked closely with company managers to seek solutions to staff issues and ensure smooth running of all resort departments.

Dance Instructor

Strathclyde Sport
Glasgow
09.2019 - 06.2020
  • Instructed weekly dance classes for groups of up to 30 people at university sports facility.
  • Guided attendees in safe and appropriate practice for individual physical abilities.
  • Encouraged participants to engage in other gym classes and training to compliment dance practice and help meet specific fitness goals.

Education

Bachelor of Science - Sport and Physical Activity

University of Strathclyde
04.2001 -

Skills

  • Empathetic leadership
  • Client engagement strategies
  • Programme development
  • Session planning
  • SMART goal setting
  • Results driven

Certification

  • Level 3 Diploma in Personal Training, ActiveIQ (2022)
  • Level 3 Diploma in Instructing Mat-Based Pilates, VTCT (2024)
  • 200hr YTT, Yoga Alliance (to be obtained 2025)
  • Level 2 Gym Instructor, ActiveIQ (2021)
  • Level 2 Indoor Cycling, ActiveIQ (2023)
  • Level 2 Instructing Circuits, Active IQ (2023)
  • UKA Teacher of Dance (2016)
  • Provide First Aid and CPR - HLTAID011 (2024)

Timeline

Key Leader

Lululemon
05.2024 - Current

Group Fitness Instructor

MoveWithSally
01.2023 - Current

Personal Trainer

Village Gym
12.2022 - 09.2023

Fitness Instructor

Neilson Active Holidays
09.2021 - 10.2022

Dance Instructor

Strathclyde Sport
09.2019 - 06.2020

Bachelor of Science - Sport and Physical Activity

University of Strathclyde
04.2001 -

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Sally Mills