I have always been quite the over achiever as I tend to challenge myself with tasks I'm not quite sure I can accomplish. Doing so made me realise that I can succeed in any environment as long as I put my mind into it. After serving 5 years of outstanding customer service at The Coffee Club, it came to my attention that I would love to do more for the community whether that is serving nothing but the best coffee for customer satisfaction or making a real difference in people's wellness. Starting a career in medical business would help me achieve my goals.
Sally Nguyen
Senior Barista
INALA,QLD
Summary
Dedicated Senior Barista with exceptional communication and teaching skills and infectious love of coffee thriving in the hospitality industry with a growing passion for medical business. Organized and dependable candidate eager to expand knowledge and contribute success to not only the hospitality field but also medical business through hard work and attention to detail.
Skilled in working under pressure and adapting to new situations and challenges. Maintains calm, mature and professional demeanor and proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Senior Barista
The Coffee Club
Brisbane , QLD
2016.05 - 2021.08
- Created outstanding coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised workers to maintain and uphold store policies and exceed expectations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Inspired customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Upsold specialty items with beverages, increasing store sales.
Education
Woodcrest State College
Springfield, QLDCorinda State High School
Certificate III - Medical Administrative Business
Tafe
Skills
Employee training
Interests
Timeline
Senior Barista
The Coffee Club
2016.05 - 2021.08
Woodcrest State College
Corinda State High School
Certificate III - Medical Administrative Business
Tafe