Sally O'Connor
Bellerive,TAS
Summary
Accomplished and dynamic professional adept at swiftly mastering new systems and processes, bringing highly developed customer service skills and robust operational expertise across diverse industries. Known for delivering exceptional service and operational excellence, I excel in efficiency, multitasking, and seamless coordination within fast-paced environments. Commitment to excellence is evident through an ability to lead teams, manage complex projects, and consistently exceed client expectations.
Overview
9
9
years of professional experience
Work History
Merchandise & Venue Support Coordinator
MyState Bank Arena
09.2023 - 06.2024
- Managed the merchandise store for the Tasmania JackJumpers, overseeing visual merchandising, store setup, and inventory control.
- Created signage and promotional materials.
- Supervised staff to ensure smooth operations.
- Coordinated merchandise for concerts and events, including direct communication with touring and merchandise companies.
- Handled general office administration and personal assistant tasks for the General Manager.
- Supported and supervised internal and public events on-site.
- Supervised events, created venue signage, labels, and internal advertising.
- Managed financial responsibilities such as approving invoices and coordinating artist transport logistics.
- Managed HR documents pertaining to confidential information of all staff.
Travel Coordinator
Coal River Coaches and Love Tasmania Tours
01.2023 - 09.2023
- Specialized in corporate travel and event coordination for a luxury coach company.
- Managed quoting, sales, itinerary planning, travel advising, and account management.
- Delivered exceptional customer service through attention to detail and creative problem-solving.
- Effectively liaised with clients to meet their unique needs.
- Represented the company within industry bodies such as TICT and DST.
Food and Beverage Coordinator
The Tasman, a Luxury Collection Hotel
01.2022 - 01.2023
- Oversaw reservations for four distinct food and beverage outlets and engaged in luxury hotel administration.
- Worked on the floor across all outlets as needed and in supervisor roles.
- Managed time effectively to balance standard workload and impromptu tasks from Director of Food and Beverage and Catering and Event Manager.
- Coordinated events from initial client interactions to seamless event day operations.
- Liaised with clients, handled contract negotiation, invoicing, and event coordination.
- Managed financial responsibilities, staff training, and social media administration.
Event Coordinator & Restaurant Supervisor
The Glasshouse
01.2021 - 01.2022
- Delivered high-level service to a diverse clientele through restaurant, bar and event operations.
- Managed event booking, client interaction, venue promotion, and event day operations.
- Handled operational budgets, interdepartmental communication, and financial management including drafting proposals, formulating contracts, and issuing invoices.
- Oversaw restaurant operations and trained staff.
Event Supervisor
Aura Bar & Dining
11.2020 - 10.2021
- Assisted in the opening process of Aura, predominantly working in events as the 2IC.
- Coordinated staff and operations for event setups, service, and pack downs.
- Worked as a cocktail bartender and floor supervisor providing fine dining table service.
Customer Care Specialist
Commonwealth Bank Group
05.2020 - 11.2020
- Handled customer calls efficiently with a focus on impeccable customer service while maintaining KPIs.
- Developed the ability to remain calm in stressful situations and manage a high volume of calls.
Bar Manager
Onesixone Nightclub, Melbourne
01.2018 - 01.2020
- Managed up to 30 bar and venue staff across multiple bars.
- Handled general bartending, RSA control, and coordination of private functions and VIP guests.
- Managed stock control, staff allocations, and overall staffing operations.
Corporate Steward
The Background
01.2015 - 01.2019
- Provided high-end service to corporate clients at the MCG.
- Managed food preparation, drink service, client invoicing, and room resets for events.
Staffing Coordinator
The Background
01.2015 - 01.2017
- Supervised bars of up to 50 staff members at major music festivals across Victoria
- Managed rostering, staff breaks, bar setup and pack down, staff monitoring, and RSA control.
- Coordinated with other event management staff.
Education
VET Course - WHS For Managers And Supervisors
TasTAFE
Hobart, TAS07.2024
VET Course - White Card
TasTAFE
Hobart, TAS04.2024
VET Course - Food Safety Supervision Skill Set
TasTAFE
Hobart, TAS02.2024
WWVP - Work With Vulnerable People
Tas Government
Hobart09.2023
The Blend - Scholarship Program 2021 & 2022
Suntory
AustraliaSkills
- Event Coordination & Supervision
- Financial & Purchasing Management
- Operational Systems & Management
- Staff Training & Leadership
- Merchandise Management & Stocktake
- Data Entry
- POS & Financial Reconciliation
- Customer Service Excellence
- Hotel, Office & Venue Administration
- Reservation Management
- Rostering
- HR Administration
References
Available Upon Request
Timeline
Merchandise & Venue Support Coordinator
MyState Bank Arena
09.2023 - 06.2024
Travel Coordinator
Coal River Coaches and Love Tasmania Tours
01.2023 - 09.2023
Food and Beverage Coordinator
The Tasman, a Luxury Collection Hotel
01.2022 - 01.2023
Event Coordinator & Restaurant Supervisor
The Glasshouse
01.2021 - 01.2022
Event Supervisor
Aura Bar & Dining
11.2020 - 10.2021
Customer Care Specialist
Commonwealth Bank Group
05.2020 - 11.2020
Bar Manager
Onesixone Nightclub, Melbourne
01.2018 - 01.2020
Corporate Steward
The Background
01.2015 - 01.2019
Staffing Coordinator
The Background
01.2015 - 01.2017
VET Course - WHS For Managers And Supervisors
TasTAFE
VET Course - White Card
TasTAFE
VET Course - Food Safety Supervision Skill Set
TasTAFE
WWVP - Work With Vulnerable People
Tas Government
The Blend - Scholarship Program 2021 & 2022
Suntory
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