Sally Penfold

• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base
• Self-motivated, with a strong sense of personal responsibility
• Skilled at working independently and collaboratively in a team environment
• Proven ability to learn quickly and adapt to new situations
• Demonstrated respect, friendliness and willingness to help wherever needed
• Passionate about learning and committed to continual improvement
• Worked flexible hours across night, weekend, and holiday shifts
• Managed time efficiently in order to complete all tasks within deadlines
• Proved successful working within tight deadlines and a fast-paced environment
• Demonstrated strong organizational and time management skills while managing multiple projects
• Worked well in a team setting, providing support and guidance
• Organized and detail-oriented with a strong work ethic
• Guided clients through property buying process with expert knowledge.
• Conducted market analysis to identify competitive property pricing strategies.
• Developed strong client relationships through effective communication and support.
• Coordinated open houses and property viewings for prospective buyers.
• Maintained up-to-date knowledge of local real estate market trends.
• Collaborated with other professionals such as appraisers, inspectors, lenders, title companies and attorneys throughout the process of buying and selling real estate.
• Maintained accurate records of all customer interactions using a customer relationship management system.
• Managed multiple projects simultaneously while adhering to deadlines and budgets.

• Greeted customers at the Welsh Homes display
• Provided detailed information about building inclusions tailored to client needs
• Provided informative visits to showcase features of the Welsh Homes display property
• Provided top-tier sales support to consistently achieve outstanding customer success ratings
• Selected optimal house designs tailored to specific Lot widths for house and land packages
• Created marketing materials for house and land package promotions
• Followed and achieved departments sales goals on a monthly, quarterly and yearly basis

Research Assistant

• Managed multiple research projects simultaneously while ensuring accurate record keeping.
• Interpreted results from experiments and surveys to generate meaningful conclusions.
• Cleaned and prepared lab equipment for solutions, specimens and samples.
• Employed scientific methods to promote quality of collected samples and stored specimens.
• Oversaw lab equipment stock and placed orders to expand inventory.

Glycation, Nutrition, and Metabolism Laboratory.

Department of Diabeyes, Central Clinical School

Faculty of Medicine, Nursing and Health Science

• Data entry from experimental results
• Maintained organized records of research findings and documentation.
• Collaborated with other researchers in developing study designs, methods, and tools for data collection.
• Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
• Maintained a database of all research activities conducted during the course of each project.
• Assisted in data collection through experiments.
• Analyzed research data using statistical software and tools.

• As a Biobank Manager I oversaw the secure collection, processing, storage, and distribution of biological samples (e.g., blood, urine, tissue) for research, ensuring strict compliance with ethical and safety regulations.
• Manage laboratory operations, maintain data integrity in tracking systems, and facilitate researcher access to samples.
• Key responsibilities of a Biobank Manager include:Operational Management: Maintaining high-throughput storage, including cryopreservation and liquid nitrogen systems.
• Sample Governance: Establishing frameworks for sample acquisition, tracking, transport, and disposal.
• Regulatory Compliance: Ensuring adherence to quality control standards, ethical approvals, and safety protocols.
• Data Management: Managing database systems for sample tracking, ensuring accuracy of participant information and associated data.
• Coordinating with clinicians, researchers, and lab staff regarding sample requests and transfers.
• Skills and Qualifications:Technical Knowledge:
• Sound knowledge and Experience with laboratory techniques
• Deep understanding of Good Clinical Practice (GCP) and research ethics.
• Management Skills: Strong organizational, communication, and leadership capabilities for managing laboratory staff or projects.

• Optimized laboratory equipment usage, minimizing costs and reducing downtime for maintenance
• Collaborated with multidisciplinary teams to develop innovative medical solutions
• Evaluated emerging technologies for potential implementation within the laboratory setting
• Conducted groundbreaking research on disease prevention methods, leading to potential new treatments
• Improved research efficiency by streamlining data collection and analysis processes
• Enhanced lab safety procedures, resulting in a reduction of workplace accidents
• Established partnerships with external organizations to enhance resources and expertise available for research purposes
• Managed complex databases to track progress of ongoing clinical studies effectively and efficiently
• Mentored junior researchers, fostering a positive work environment and improving
• Implemented quality control measures to ensure accurate and reliable data collection and analysis
• Published numerous peer-reviewed articles in prestigious medical journals, showcasing the institution's cutting-edge discoveries
• Presented research findings at national conferences, increasing recognition of the institution's expertise
• Prepared scholarly manuscripts and final study reports to communicate results of research to broader scientific community
• Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques
• Utilized molecular and genetic techniques to detect and diagnose diseases
• Collaborated with multidisciplinary teams to develop research protocols and methodologies.
• Analyzed data using statistical software to support research findings and publications.
• Managed laboratory operations ensuring compliance with safety and regulatory standards.
• Presented research outcomes at conferences to share advancements in cardiovascular health.
• Mentored junior researchers in experimental techniques and best practices in research ethics.
• Authored manuscripts for submission to peer-reviewed journals related to study results.
• Analyzed patient data using statistical software packages such as SAS, SPSS, and R.
• Collaborated with other scientists across disciplines such as biology, genetics, pharmacology.
• Interpreted results from lab tests conducted on specimens collected from patients.
• Prepared detailed reports summarizing research findings for publication in scientific journals.
• Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
• Maintained laboratory record system to document key information on specimen collection, identification, quality control, and other factors.
• Obtained and reviewed data and information from scientific publications and literature.
• Managed laboratory inventory and ensured compliance with safety regulations.
• Utilized statistical software for data analysis and interpretation.

• I was involved in various duties as Media Service Manager to support all laboratories onsite at BakerIDI Heart & Diabetes Institute.
• Responsible for overseeing daily laboratory operations, compliance with quality standards, managing supplies, and equipment maintenance.
• Sterilisation Manager- Sterilization Services responsible for cleaning, disinfecting, and sterilizing equipment, including autoclaves.
• Media Preparator/media sterilization used within clinical and research labs.
• Involves hands-on management of testing equipment (including autoclaves), laboratory workflows,
• Key Responsibilities for Lab and Sterilisation
• Ensuring sterilization equipment (autoclaves) is properly maintained, calibrated, and used correctly.
• Compliance: Ensuring adherence to safety regulations and sterilization standards (e.g., autoclave validation).
• Operational Efficiency: Managing inventory, and workflows.

• Prepared diverse menu items using fresh, local ingredients.
• Collaborated with kitchen staff to ensure seamless service during peak hours.
• Designed seasonal menus reflecting culinary trends and customer preferences.