SALLY PLACE
Numinbah Valley,QLD
Summary
Professional woman seeking an opportunity to work in medical reception or administration where my formal education and extensive leadership and community experience can help to provide optimal care for patients and their families, while also providing effective and efficient support for clinicians.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Experienced individual providing high-quality administrative support to various departments.
Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration/Reception position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Contact Centre Representative
Community Housing Limited
08.2021 - Current
- Required to address maintenance enquiries, answer general enquiries and questions, handle complaints, troubleshoot problems and provide information to prospective customers responsible for ensuring the delivery of excellent customer service to customers and potential customers by way of ‘first point of contact’ resolution.
- Managed customer concerns, queries and issues and respond appropriately including triaging for priority
- Provide product and service information. Research required information using available resources
- Organise maintenance & issue work orders within CHL guidelines and RTA timeframes
- Liaise with internal and external stakeholders including transferring calls and sending emails as appropriate
- Related administration (data entry, maintain call logs, associated reports)
- Provide additional appropriate support to wider team and organisation
- Required to use Greentree maintenance program to create/update service requests for housing maintenance. Raised purchase orders emailing order to contractor throughout Australia
Receptionist
Animal Welfare League Qld
05.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in a high volume clinic.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Clerk/Concierge
Healthcare Australia
01.2021 - 05.2021
- Working in the Covid 19 vaccination program immunising in Aged Care Facilities
- Duties include setting up iPad and log into Fluger system according to booking system instructions
- Preparing COVAX vaccination register, recording each patients’ personal details, Medicare number, batch and serial number of vaccine
- Liaise with immunisation nurse to ascertain details to complete booking
- Ensure all consent forms are correctly completed by patients and amend any deficiencies
- Liaise with aged care staff to ascertain the number of residents to be vaccinated
- Assist residents back to their area after post vaccination waiting period
- Maintain clear communication and provide support to facility staff to keep the flow of residents moving smoothly through the clinic
- Act as the conduit between HCA clinical team the facility
- At the end of each clinic ensure all the data entry has been completed, collate all consent forms and reconcile against numbers booked onto Fluger
- Scan and email the vaccination
Supervisor
01.2014 - 01.2020
- To 5 Constables / Senior Constables and 4 Customer Service Officers
- Included goal setting with a collaborative approach to balance member development and service objectives
- Assisted subordinates with performance and career guidance
- Mentor to first year constables, identifying training needs and liaising with personel within the training office to address difficulties and ensure competency
- Provision of professional advice (both verbal and written) on a range of legislation and procedures to internal colleagues and external customers
- Experience with cash handling, invoicing, accounts and credit card machines
- Communication and management of aggressive and difficult people in person and by phone
- Optimal assistance and communication with children and minors to ensure co-operation and a comfortable environment
- Regular effectuation of simple and comprehensive criminal investigations complying with legislation and procedures resulting in successful evidence-based prosecutions
- Investigation of Coronial matters and deliverance of important notifications to families ensuring empathy in explanation of processes and outcomes
- Consistent compliance with legislation, Police Service policy and procedures
- Timely management of phone inquiries
- Effective and consistent processing of persons in custody including court appearances, bail, medical attention/medication, property, data entry compliance
- Regular liaison with external departments and supervisors to provide the best possible outcome for the customer
- Prosecuted in Coroner’s, Magistrates, Traffic, Domestic Violence, Drug and Children’s Court responsible for compliance with all legislation, evidence in chief and full briefs of evidence presented to the court
- Cross examination of witnesses during trials and legal submissions (verbal and written) with little or no preparation based on the evidence before the court., Career break and upskilling
- Volunteering in administration at Volunteering Gold Coast Transport Section
- Liaising with clients confirming and taking bookings using MS Outlook
- Volunteering at PGA Royal Pines Transport Section.
Sergeant – Senior Prosecutor and Shift Supervisor
Maroochydore
01.2003 - 01.2014
- Responsible for preparing daily court lists, organising court files, liaising with colleagues, clients and legal professionals to ensure timely and efficient management without prejudice
- Administrative duties including assistance with forms, applications, payment of fees and criminal history checks
- Management and allocation of equipment and jobs to ensure continuous service delivery
Queensland Police Service
01.1992 - 01.2014
Senior Constable – Supervisor / Prosecutor / Communications
01.1997 - 01.2003
- Data entry and compliance relating to software systems
- Management and auditing of equipment and personnel
Constable – Broadbeach
01.1992 - 01.1997
Education
Certificate III Business Administration (Medical) -
Jigsaw Training
Gold Coast, QLD2020
Gold Coast - Private Investigation
Certificate III Private Investigation
Brisbane, QLD2018
Level 1 Management Development Program -
Queensland Police Service
Brisbane, QLD1998
Associate Diploma Justic Administration - Justice Administration
TAFE
Gold Coast1997
Associate Diploma - Justice Administration
TAFE
Gold Coast Qld1998
Advanced Certificate Police - Policing
QUT
Brisbane1993
Skills
- Personal
- Meticulous and organised data management and analysis, processing and recording of confidential correspondence, management and change implementation, adaptable communication skills, team player
- Computer
- Microsoft Office (Word, Excel, PowerPoint), Zoom, Skype, Teams, MYOB Greentree Housing Maintenance
- QP Intranet, QPrime
Personal Interests
Deep Water running, Sewing/tailoring spending time with family and friends
Timeline
Contact Centre Representative
Community Housing Limited
08.2021 - Current
Receptionist
Animal Welfare League Qld
05.2021 - 07.2021
Clerk/Concierge
Healthcare Australia
01.2021 - 05.2021
Supervisor
01.2014 - 01.2020
Sergeant – Senior Prosecutor and Shift Supervisor
Maroochydore
01.2003 - 01.2014
Senior Constable – Supervisor / Prosecutor / Communications
01.1997 - 01.2003
Queensland Police Service
01.1992 - 01.2014
Constable – Broadbeach
01.1992 - 01.1997
Certificate III Business Administration (Medical) -
Jigsaw Training
Gold Coast - Private Investigation
Certificate III Private Investigation
Level 1 Management Development Program -
Queensland Police Service
Associate Diploma Justic Administration - Justice Administration
TAFE
Associate Diploma - Justice Administration
TAFE
Advanced Certificate Police - Policing
QUT