SALLY ROSE YODONG LICPA-EN

● Assisting clients with daily activities.

● Household tasks.

● Make beds, change sheets, remove, and replace used towels and toiletries.

● Providing personal care support.

● Assisting with domestic tasks.

● Updating records.

● Replenishment of consumables and cleanliness of equipment in accordance with company policies and procedures, target response times and set time frames.

● Respond to requests for and provide product and service information, level 1 technical support when required, perform daily checks to ensure devices are operational, escalate any issues and maintain accurate and timely detailed records of jobs in databases.

● Establish and maintain positive professional working relationships with internal, and external stakeholders to ensure effective daily operations and long-term goals and targets are met.

● Monitoring stocktakes of consumables.

● Compiling updates and preparing reports for managers.

● Assisting with office organisation.

● Operating and assisting staff and students to operate photocopiers.

● Stock and sort supplies.

● Vacuum, clean, dust and polish guest rooms.

● Make beds, change sheets, remove, and replace used towels and toiletries.

● Checking the room for technical or safety issues and reporting them to maintenance.

● Cleaning and maintaining public areas within the building, such as the lobby.

● Emptying the garbage.

● Greetings/welcoming visitors and solving their problems.

● Record keeping and administrative skills.

● Answering telephone calls.

● Handling appointments and arrangements of bookings.

● Maintaining office supplies.

●Customer service.

● Assisting with handling incoming and outgoing correspondence and phone calls.

● Operating office equipment such as computers, photocopiers, and fax machines.

● Reviewing appeals from customers and addressing their concern.

● Documenting Cars REGO and filing them in one database.

● Preparing, organizing, and storing information into the system.

● Issuing Notice to unpaid Parking.

● Reviewing appeals from customers and addressing their concern.

● Documenting Cars REGO and filing them in one database.

● Greet and welcome guests.

● Register guests and assigns room.

● Manage online and phone reservations.

● Copying, scanning, and routing correspondence/documentation.

● Assisting guests to their room and with luggage.

● Updating guest information in the system.

● Process payments and maintain accurate records.

● Perform all check-in and check-out tasks.

● Providing information about services to the customers.

● Answering telephone calls about reservations, policies, and procedures.

● Ensuring visitors sign in on arrival in the reception area.

● Copying, scanning, and routing correspondence/documentation.

● Monitor management procedures, maintain problem records, and report issues to managers.

● Maintaining filing systems in paper form or electronically using databases.

● Providing information about services to the customers.

● Responding promptly to customer inquiries about delivery and products.

● Acknowledging and resolving customer complaints.

● Processing orders, forms applications and requests.

● Keeping records of customer interactions, transactions, comments, and complaints.

● Ensure customer satisfaction and provide professional customer support.