Summary
Overview
Work History
Education
Skills
Timeline
Generic

SALLY SAFI

Bankstown,NSW

Summary

Currently seeking full time employment. A team player with a positive, can-do attitude. Self-motivated, excellent communication and motivational skills. Pro-active, determined and confident demonstrated accuracy and attention to detail. A high level of professionalism and discipline in achieving tasks in accordance with deadlines and to a high standard. Excellent time management skills as well as providing high quality customer service.



Overview

15
15
years of professional experience

Work History

Service Manager

HSC SECURITY
03.2019 - Current
  • Manage major corporate projects such as Westfield Shopping Centre
  • Primary contact for nominated customer(s) for all or specific aspects of service delivery
  • Interface with Customer Sales for issue resolution, status updates and day to day project activities
  • Manage team of 10 in-house technicians, ensuring works are completed in a timely manner and all requirements are met
  • Manage successful relationships with sub-contractors and associate contractors
  • Documenting Processes
  • Update and maintain project schedule as per customer requirements
  • Generate and distribute meeting Agenda and minutes
  • Track and update all deliverables continuously throughout project works and provide feedback during project meetings
  • Highly developed verbal and written communication skills to ensure all respective business correspondence is communicated effectively and efficiently
  • Expedite escalations, resolve conflict and achieve deadlines
  • Quoting, billing and issue invoices
  • Ordering, managing and monitoring incoming and outgoing hardware on all jobs
  • Ensure project objectives are met by monitoring and measuring project progress against the baseline and identifying variances so that corrective action is taken
  • Manage service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements
  • Entering and managing relevant business information onto internal system (Simpro Software)
  • Developed and maintained positive relationships with customers to build rapport and trust
  • Coordinated with other departments to maintain streamlined and productive workflow
  • Developed customer loyalty programs to increase customer satisfaction
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Assistant Service Manager

ULTIMATE SECURITY
09.2016 - 03.2019
  • Manage major corporate projects such as Hungry Jacks, Chemist Warehouse, AMF Bowling, Ezy Mart and Council
  • Primary contact for nominated customer for all or specific aspects of service delivery
  • Interface with Customer Sales for issue resolution, status updates and day to day project activities
  • Manage team of 8 in house technicians
  • Manage successful relationships with sub-contractors and associate contractors
  • Documenting Processes
  • Update and maintain project schedule as per customer requirements
  • Generate and distribute meeting Agenda and minutes
  • Track and update all deliverables continuously throughout project works and provide feedback during project meetings
  • Highly developed verbal and written communication skills to ensure all respective business correspondence is communicated effectively and efficiently
  • Expedite escalations, resolve conflict and achieve deadlines
  • Quoting, billing and issue invoices
  • Ordering, managing and monitoring incoming and outgoing hardware on all jobs
  • Ensure that project objectives are met by monitoring and measuring project progress against the baseline and identifying variances so that corrective action is taken
  • Manage service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements
  • Entering and managing relevant business information onto internal system
  • Trained service workers on standards, efficiency, and conflict resolution for best-in-class customer service

Logistics Solution Officer

ALLIED EXPRESS
12.2014 - 09.2016
  • Processing staff payrolls and updating staff files
  • Managing and monitoring incoming and outgoing hardware with logistics
  • Managing customer bookings
  • Producing scheduling runs and distributing accordingly
  • Served as point of contact for driver and delivery queries
  • Skilled at developing and maintaining effective liaison, networking and consultation relationships to expedite information exchange, resolve conflict and achieve deadlines
  • Reports
  • Handling outbound & inbound calls
  • Excellent communication skills with major corporate clients
  • Contact customers daily to update and maintain project schedule
  • Asset management
  • Issue tracking and management

Office Administrator

DIAMOND TANNOUS
03.2012 - 12.2014
  • Managing electronic and printed files
  • Managing company reception area
  • Recording, storing and supplying information using paper-based filing system
  • Selling and promoting company products
  • Providing customer quotes
  • Producing office manuals
  • Receiving and redirecting telephone calls
  • Rapidly responding and resolving administrative and office issues
  • Distributing office incoming and outgoing mail
  • Communications management including internal and external business communications
  • Highly developed verbal and written communication skills to ensure all respective business correspondence is communicated effectively and efficiently
  • Welcoming and accompanying visitors

Waitress

CHAHINE LEBANESE CUISINE
02.2009 - 03.2012
  • Customer Service – Ensuring all guests receive exceptional service
  • Food Preparation
  • Bar tending
  • Staff training
  • Organising restaurant scheduled events.

MTC TRAINING SOLUTIONS
02.2010 - 10.2010
  • Handing outbound & inbound calls
  • Preparing and printing documents onto computer
  • Photocopying, distributing and presenting complex documents
  • Recording, storing and supplying information using paper-based filing system
  • Ensuring materials can be easily retrieved
  • Identifying and providing information and material required by users.

Education

High School Diploma -

Holy Spirit College
Lakemba, NSW
12.2011

Skills

Proficiencies:

  • Microsoft Word
  • Microsoft Excel
  • Simpro Software
  • Coordination
  • Supply Ordering
  • Employee Supervision
  • Train Workers
  • Culture Development
  • Time Management
  • Task Delegation
  • Customer Service Management
  • Documentation
  • Process Implementation

Timeline

Service Manager

HSC SECURITY
03.2019 - Current

Assistant Service Manager

ULTIMATE SECURITY
09.2016 - 03.2019

Logistics Solution Officer

ALLIED EXPRESS
12.2014 - 09.2016

Office Administrator

DIAMOND TANNOUS
03.2012 - 12.2014

MTC TRAINING SOLUTIONS
02.2010 - 10.2010

Waitress

CHAHINE LEBANESE CUISINE
02.2009 - 03.2012

High School Diploma -

Holy Spirit College

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SALLY SAFI