Summary
Overview
Work History
Education
Skills
Timeline
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Sally Stead

Penrith,NSW

Summary

My name Is Sally I was born and raised in the Blue Mountains and for 17 years I have worked locally with a diverse range of clients helping them achieve their life goals. I have extensive knowledge of the local area and I am now looking for a role in community services to further help people. I would love the opportunity to work in your team and feel I could be an asset to you.

Overview

21
21
years of professional experience

Work History

Head of Property Management

Raine And Horne
03.2016 - Current
  • Administer operations to handle needs of more than 200 tenants across 280 properties.
  • Administer operations to handle the needs of more that 200 landlords.
  • Handle complaints promptly and appropriately.
  • Verify income, assets, and expenses, and complete applications for each applicant.
  • Complete final move-out walk-throughs with tenants and landlords to identify required repairs.
  • Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitor tenant behaviour and implement corrective action to maintain order in assigned properties.
  • Monitor progress of construction and maintenance projects and notifiy appropriate individuals of project updates, delays, and schedule changes.
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinate with legal counsel where needed to resolve disputes.
  • Develop and implement marketing strategies to increase occupancy rates.
  • Communicate effectively with owners, residents, and trades people.
  • Conduct regular inspections of both interior and exterior of properties for damage.
  • Keep properties in compliance with local, state and federal regulations.
  • Coordinate appointments to show marketed properties.
  • Implement and enforce policies and procedures to maintain properties to highest standards.
  • Generate leads for sales and rental properties through cold calls and referrals

Personal Banker

Westpac Banking Corporation, WBC
03.2006 - 03.2016
  • Managed a large portfolio of Personal and Business clients to help them achieve their financial goals
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Updated customer personal information in the database.
  • Balanced cash drawers and accounts on daily basis with zero discrepancies.
  • Answered customer questions and explained available services such as deposit accounts, loans and provide recommendations based on the information found.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Verified customer identity and reviewed documentation for accuracy.
  • Presented new and additional products and services to existing customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

Checkout Supervisor

Franklins Supermarket
04.2002 - 03.2006
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Education

High School Diploma -

Katoomba High School
Katoomba, NSW
11.2005

Skills

  • Outstanding customer service skills
  • Team engagement and ability to work closely with colleagues
  • Managing a large portfolio of clients efficiently
  • Strategic planner, skilled in multi tasking and prioritising work task to better meet client needs
  • Ability to learn new skills quickly and efficiently
  • Ability to execute projects within deadlines while ensuring high-quality project delivery
  • Highly motivated and enthusiastic to learn new skills
  • Excellent verbal and written skills
  • Ability to handle complaints and work with clients to reach a solution in a professional and respectful manner
  • Ability to work and empathise with a vast range of people
  • Take pride in my appearance

Timeline

Head of Property Management

Raine And Horne
03.2016 - Current

Personal Banker

Westpac Banking Corporation, WBC
03.2006 - 03.2016

Checkout Supervisor

Franklins Supermarket
04.2002 - 03.2006

High School Diploma -

Katoomba High School

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Sally Stead