SALLY TOWNSEND
Tecoma
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Freelance Transcriber
01.2024 - Current
- Freelance transcriptions of handwritten manuscripts
Freelance Artist
01.2013 - Current
- Built a thriving creative business that has led to travel around the globe
Disability Support Worker
Independent Disability Services
01.2021 - 01.2022
- Filling out case notes after every shift
- Working within frameworks to ensure all stakeholders are working together successfully
Music buyer & Media Advisor
JB Hi-Fi
01.2008 - 01.2021
- Committed to delivering excellent customer service via communication with a large variety of people
- Held a management position for years leading a team to successfully achieve targets
- Strong aptitude for paying attention to detail
Education
Certificate IV - Community Services
Chisholm Online
01.2021
Skills
- Patience and perseverance
- Deadline orientation
- Documentation and reporting
- Customer service
- Purchase order management
Timeline
Freelance Transcriber
01.2024 - Current
Disability Support Worker
Independent Disability Services
01.2021 - 01.2022
Freelance Artist
01.2013 - Current
Music buyer & Media Advisor
JB Hi-Fi
01.2008 - 01.2021
Certificate IV - Community Services
Chisholm Online
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