I am a self-motivated and strategic MBA qualified leader with over 15 years experience in operational & customer centric excellence while creating a culture that puts people first and delivers financial growth. Experience stepping into roles and quickly making positive changes to drive company success. I can intuitively see the 'big picture' perspective with clear thinking and foresight. My passion is embedding human-centric operational efficiencies, that drive the delivery of the business strategy. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and aligns th team to create actions and success.
Hi, I’m
Sally Turpin
Chirnside Park,Australia
Summary
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Halaxy Health
Global Head of Operations
10.2022 - Current
Job overview
- Cross functional leadership of 15 direct reports
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Analyzed customer feedback to identify opportunities for system optimization.
Salon Pay
General Manager
07.2017 - 09.2022
Job overview
- Leader to 10 cross functional reports
- Managed all aspects of daily business operations including budgeting, employee lifecycle, development, culture, customer service and sales.
- Established ground up business process to deliver improved customer experience (resolution from 3 weeks to 48 hrs) through CRM & customer journey mapping (zero FTE increase).
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Adidas
Field Manager, Pacific Region
01.2014 - 07.2017
Job overview
- Leader to 12 direct reports
- Led the Pacific team through disruptive system changes, creating an agile environment that fostered continuous improvement & high performance.
- Led the project to align our technical sell in tool globally, including business impact analysis for staff and stakeholders & deliverable timeframes, budget, ROI and training.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
Foothills Financial Services
Operations Manager
01.2011 - 01.2014
Job overview
- Developed key performance indicators to measure effectiveness of operational processes.
- Instigation of financial audit & assessment of business processes resulting in the optimisation of team culture & 16% reduction in business spend.
Coulson Financial Services
Manager of Service
01.2009 - 01.2011
Job overview
- Supervised team of 5 employees, maintaining positive and productive atmosphere to enhance employee & customer experience.
- Analyzed customer feedback data on a regular basis to identify trends or potential issues relating to service delivery.
Education
Southern Cross Uni.
MBA from Managing & Leading People
01.2021 - 10.2022
University Overview
Int. Institute of Technology
Diploma of Financial Services
01.2014 - 07.2014
University Overview
Lean Six Sigma
Yellow & Green Belt
02.2015 - 08.2016
University Overview
Skills
- Strategic Leadership
- Operational Excellence
- Workforce Planning
- Project Management
- Policy & KPI Expertise
- Process Re-engineering
- Financial Acumen incl P & L
- People & Culture
- Recruitment
- Budgeting and Cost Control
- Opportunity & Risk Assessment
- Software Implementation
References
References
Available on requestTimeline
Global Head of Operations
Halaxy Health
10.2022 - Current
Southern Cross Uni.
MBA from Managing & Leading People
01.2021 - 10.2022
General Manager
Salon Pay
07.2017 - 09.2022
Lean Six Sigma
Yellow & Green Belt
02.2015 - 08.2016
Field Manager, Pacific Region
Adidas
01.2014 - 07.2017
Int. Institute of Technology
Diploma of Financial Services
01.2014 - 07.2014
Operations Manager
Foothills Financial Services
01.2011 - 01.2014
Manager of Service
Coulson Financial Services
01.2009 - 01.2011
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