Summary
Overview
Work History
Education
Skills
Qualifications
References
Personal Information
Timeline
Generic

Sally Tyben

Everton Park,QLD

Summary

As a dynamic and driven leader I thrive on building positive and capable teams who contribute to the NDIS values and who deliver quality outcomes consistently. I am a very motivated, dedicated, and hardworking person who consistently strives for the best possible results in all that I do. I achieve this through a combination of experience, leadership, common sense, knowledge, teamwork, confidence, and problem-solving skills. I always aim to achieve the highest possible standards in my working and personal life. My values are align with the NDIS values of Valuing people, growing together, aiming higher and taking care. I believe that I am ready to move into the EL1 role to further develop my skills and to grow within the agency.

Overview

18
18
years of professional experience

Work History

APS6 Planner Supervisor

NDIS
07.2022 - Current
  • Team leader responsibilities, coaching and developing of staff, implementation of change and risk management strategies, using strong decision-making abilities to prioritize and complete tasks, Take responsibility for the achievements of own and team outcomes, monitor progress and follow through to deliver quality outcomes, managing complex priorities in line with the agency's objectives, Communicate and make high level decisions for the teams outcomes, engage and collaborate with key stakeholders on a regular basis.
  • Senior planning including complex case work, implementing and delivering the National disability scheme, delegation and approval of participant plans, processing technical and complex participant plan renewals, liaising with the team and management and offering advice and suggestions on challenging situations, peer support officer to the team nationally, supporting those with disabilities to live a better life, following the NDIS Act 2013 by making reasonable and necessary decisions for participant plans, working closely with participants and Local area coordinators to ensure funding is aligned with participants life goals and aspirations, working as a team to ensure KPIs are met within the set time frames, conducting meetings with participants and stakeholders, ongoing research about a range disabilities and what people living with disability require to assist them in their lives, developing and maintaining strong relationships within the organisation and with the stakeholders. Super User for the new PACE system.

Child Support APS4 - APS5

SERVICES AUSTRALIA
05.2020 - 07.2022
  • Freedom of Information - Call recording requests within the National Team, liaising with Stake Holders and national managers to ensure legislation was adhered to, upholding the organisations reputation by supplying customers with transparent call recordings as per their requests, assisting in the Role out of work from anywhere within Child Support, assessing and processing reports for team leaders, collating reports for each site nationally monthly, assist customers to access, navigate or interpret services, assess customer needs, requirements, entitlements, and obligations, determine and facilitate payments to customers, advise customers on legislation, policy, procedures, payments, and services administered by the agency, resolve routine customer complaints, and escalate complex complaints and/or systemic issues, provide customer service support at initial point of contact, completing simple first contact resolution enquiries, identifying customers who are potentially vulnerable, in distress or who have accessibility issues, providing appropriate support and referrals, and escalating potential issues to the leadership team, document discussions with customers and process changes in their circumstances, proactively contact parents to process changes in their circumstances and/or discuss outstanding child support payments.

Well-Being in Motion with Sally Tyben

12.2015 - 05.2020
  • Self-employed role as a sole trader/contractor, contracting to Sports and Spinal Physiotherapy as a Remedial Massage Therapist, also contracting to 4 Brisbane based yoga studios RAW Power Yoga, Zama Yoga and Total Fusion as a Yoga Teacher/Therapist, using a combination of skills and qualifications for providing health and wellness to clients, offering services such as Remedial/Relaxation/Pregnancy/Sports Massage, Counselling, Yoga Therapy, Reiki, Yoga Teaching, Emotional Anatomy, Arbonne Consulting and Sales, financial responsibilities of a small business including Invoicing, Profit and Loss and all Taxation Compliances, marketing and website construction.

Supervisor & Remedial Massage & Beauty Therapist

Spicers Maleny
05.2013 - 12.2015
  • Salaried position involving supervision of spa/staff, bookings and rostering, massage therapy, facials, body treatments, hot stone massage, manicures & pedicures, hosting wellness retreat weekends, teaching yoga to in house guests, assisting the manager in all tasks, hosting clients, general cleaning, customer service, reception.

Owner/Sole Trader of Circle of Life

MALENY QLD
07.2010 - 09.2012
  • Created and managed a business consisting of a cafe, retail space, massage and a multitude of therapies, courses, and a safe and nurturing space for all walks of life, responsibilities included managing the cafe/retail side of the shop, organizing all therapists, courses, and events, taking all bookings, all financial aspects of a small business, staffing, rostering, and interviewing all staff and therapists, sourcing all retail stock including local artists and designers, food safety and standards, coffee and food preparation, all aspects of running a small business as a sole trader.

Remedial Massage Therapist

HEAD TO TOE HEALTHCARE
02.2009 - 02.2010
  • Contracted part-time permanent job providing clients with remedial massage, relaxation massage, therapy to help with injury or aches and pain, sports massage, pregnancy massage, reiki, planning and implementing treatment plans, helping clients to achieve health and wellbeing through massage treatments.

Retail Coordinator

BUNNINGS GROUP
12.2006 - 12.2008
  • Salaried position involving opening a brand-new concept Bunning's store in Hawthorn, planning and developing new and innovative ways to run a successful business, planning and organizing stock takes for the entire store, recruiting a team of 160, merchandising, inducting new team members into the business, managing the daily tasks of the warehouse, training and developing team members, rostering, budgeting and forecasts for warehouse, stock control, liaising with customers and stakeholders, ensuring safety is never compromised in the warehouse, inspiring the team to achieve the vision and values of the store, living the culture of Bunning's every day.

Education

Graduate Certificate in Yoga Therapy -

Australian Collage of Massage - Completion of Diploma in Remedial Massage -

Yarram Secondary College - Successful Completion of V.C.E -

Trafalgar Secondary College -

Diploma in Counselling -

01.2018

Emotional Anatomy Consultant -

01.2018

Certificate in Advance Yoga Teaching (Level 2) -

01.2014

Diploma in Yoga Sikshasa (yoga Teacher) -

01.2013

Skills

  • Team Leadership and Motivation
  • Staff Development
  • Building positive workplace culture
  • Leading a team through change
  • Implementation of the agency's strategic direction
  • Ensuring the team provides quality outputs
  • Participant Focussed
  • Risk Mitigation
  • Clear Communication
  • Workflow Management
  • Independant and positive in nature

Qualifications

  • Diploma in Counselling
  • Certificate in Emotional Anatomy
  • Certificate in Yoga Therapy
  • Certificate in advanced Yoga Teaching (Level 2)
  • Diploma in Yoga Sikshasa (yoga Teacher Level 1)
  • Diploma in Remedial Massage Therapy
  • Certificate in Manicure & Pedicure Procedures
  • Advanced First Aid Certificate
  • Certificate IV in Hospitality - Food and Beverage
  • Completion of Trainee Managers Program with ALH
  • Advanced Special Employees Gaming Course
  • Time Management Training
  • Train the Trainer Course
  • Workplace Health and Safety Induction
  • Microsoft Office 2000 Intermediate Course
  • Public Speaking Training
  • Dealing with Difficult People and Situations
  • Fire Safety Certificate

References

  • Carol Sefo, EL1 - NDIS, 0436 699 559
  • Christine Fox, Team Leader - NDIS, 0450 220 751
  • Ravi Iyer, Team Leader Services Australia APS6, 0435 113 570
  • Narelle Brown, Team Leader Services Australia APS6, 0400 703 819


Personal Information

Date of Birth: 04/05/1978

Timeline

APS6 Planner Supervisor

NDIS
07.2022 - Current

Child Support APS4 - APS5

SERVICES AUSTRALIA
05.2020 - 07.2022

Well-Being in Motion with Sally Tyben

12.2015 - 05.2020

Supervisor & Remedial Massage & Beauty Therapist

Spicers Maleny
05.2013 - 12.2015

Owner/Sole Trader of Circle of Life

MALENY QLD
07.2010 - 09.2012

Remedial Massage Therapist

HEAD TO TOE HEALTHCARE
02.2009 - 02.2010

Retail Coordinator

BUNNINGS GROUP
12.2006 - 12.2008

Graduate Certificate in Yoga Therapy -

Australian Collage of Massage - Completion of Diploma in Remedial Massage -

Yarram Secondary College - Successful Completion of V.C.E -

Trafalgar Secondary College -

Diploma in Counselling -

Emotional Anatomy Consultant -

Certificate in Advance Yoga Teaching (Level 2) -

Diploma in Yoga Sikshasa (yoga Teacher) -

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