Sally van der Zwart
Melbourne,VIC
Summary
Motivated to constantly develop my skills and grow both personally and professionally, I am results driven with a proven capacity and desire to contribute to the growth of an organisation. I work hard to achieve goals, both at an individual and organisational level.
The combination of my experience in leadership, sales and business support have prepared me with the necessary skills to build relationships with stakeholders at all levels, influence decision makers and execute sales strategies, delivering high quality results on time.
I am eager to move into a space where I can utilise my extensive experience to contribute to the growth and success of an organisation.
Overview
18
18
years of professional experience
Work History
General Manager
Prima Group
07.2021 - Current
- Implemented and executed business strategy that increased revenue, improved services, operations and client relationships
- Increased revenue by 56% in the first 12 months
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered and nurtured connections to build long lasting client relationships to ensure long term success and loyalty
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
ACCOUNT MANAGER
Prima Group
01.2020 - 06.2021
- Understood customer needs and develop plans to address them
- Identified key staff in client companies to cultivate profitable relationships
- Resolved customer complaints quickly and effectively
- Identify up-selling and cross-selling opportunities to increase revenue
- Preserved customers and renew contracts
- Approached potential customers to establish relationships
- Achieved or exceeded company-defined sales quotas.
BUSINESS SUPPORT MANAGER
Allegis Group
01.2016 - 12.2019
- Managed successful implementation of new functionality within the CRM invoicing process, both locally and nationally
- Developed and coordinated an office wide strategy meeting, determining the team Values, Vision and Mission
- Lead the Victorian Administration Team to achieve 100% compliance accuracy
- Managed the restructure of the Business Support function to better serve our customers, maximise process quality and effectiveness and better utilise resources
- Managed and maintain operations, facilities and people
- Ensured compliance of invoicing processes in accordance with the standard operating procedures
- Prepared reports on a daily, weekly, monthly, quarterly and/or annual basis as required
- Managed all office supplier relationships and contracts, including approval of supplier invoices
- Facilitated knowledge sharing among team members through regular meetings focused on best practices as well as challenges faced in daily work scenarios that improved overall performance within the role.
- Provided support and advice to General Manager
RECRUITMENT BUSINESS SUPPORT COORDINATOR
Allegis Group
03.2014 - 12.2015
FRANCHISEE
Harvey Norman Flooring
01.2011 - 01.2012
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented sales strategies to generate leads and maximize profit margins.
- Established strong vendor relationships to maintain and support business.
FRANCHISEE IN TRAINING
Harvey Norman
01.2010 - 01.2011
2IC
Harvey Norman
01.2009 - 01.2010
SALES ASSISTANT
Harvey Norman
01.2006 - 01.2009
ENTERTAINER - SELF EMPLOYED (PART-TIME)
- I am a self-managed musician working at a variety of functions all over Victoria including, weddings, corporate events, bars, pubs and festivals
- I promote and coordinate all business-related activities including:- Website and media platform promotion and administration- Client relations (sales, event coordination and consultation)- Band coordination- Invoicing and administration- Performance
Education
Graduate Diploma - Project Management
RMIT University
Implementing Digital Marketing Strategies -
RMIT Online
01.2020
Skills
- Leadership
- Influencing
- Lead Generation
- Customer Retention
- Client Relations
- Client acquisition
- Strategic Planning
- Revenue Generation
- Employee Relations
- Business Development
- Revenue Forecasting
Timeline
General Manager
Prima Group
07.2021 - Current
ACCOUNT MANAGER
Prima Group
01.2020 - 06.2021
BUSINESS SUPPORT MANAGER
Allegis Group
01.2016 - 12.2019
RECRUITMENT BUSINESS SUPPORT COORDINATOR
Allegis Group
03.2014 - 12.2015
FRANCHISEE
Harvey Norman Flooring
01.2011 - 01.2012
FRANCHISEE IN TRAINING
Harvey Norman
01.2010 - 01.2011
2IC
Harvey Norman
01.2009 - 01.2010
SALES ASSISTANT
Harvey Norman
01.2006 - 01.2009
ENTERTAINER - SELF EMPLOYED (PART-TIME)
Graduate Diploma - Project Management
RMIT University
Implementing Digital Marketing Strategies -
RMIT Online
Similar Profiles
Christ Andy Pujiaty RappaChrist Andy Pujiaty Rappa
Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)
Juan SanchezJuan Sanchez
Chief Operating Officer/Escrow Officer at Prima Title Group, LLCChief Operating Officer/Escrow Officer at Prima Title Group, LLC
Hary On Jaya SinagaHary On Jaya Sinaga
Mechanical Maintenance Technician at PT. RIAU PRIMA ENERGI(APRIL GROUP)Mechanical Maintenance Technician at PT. RIAU PRIMA ENERGI(APRIL GROUP)
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching
Ngoc Huy DuongNgoc Huy Duong
Focus Bear — AI Evaluation & Prototyping Intern at Focus BearFocus Bear — AI Evaluation & Prototyping Intern at Focus Bear