Summary
Overview
Work History
Education
Skills
Training
Training Objectives
Timeline
Generic

Sally Ward

COFFS HARBOUR,NSW

Summary

I have always been held in high regard by my employees. I have a committed approach in working on my own or as a team and keeping positive at all time ...........?????????????????

Overview

35
35
years of professional experience

Work History

Receptionist/Administrative

Cairns Women’s Imaging/Cairns Radiology and I-Med Radiology
07.2012 - Current
  • Reception
  • General office administration
  • Data entry for all patients
  • Receipting of all monies/EFTPOS/daily bankings
  • Knowledge of Medical Terminology and organisation services.
  • Sufficient knowledge of policies and procedures to accurately answer questions from internal and external customers.
  • Sufficient knowledge of relevant insurance regulations and strong familiarity with Medicare Australia systems and reimbursement policies.
  • Knowledge of individual responsibilities to accurately manage PACS/RIS.
  • Ability to elicit appropriate information and effectively communicate in writing, over telephone and in person with clients and their families, medical practitioners and other health related individuals or groups.
  • Ability to prevent, calm or defuse irate callers, referring medical practitioners and business staff by working with them to identify concerns and properly resolve matters.
  • Recognize, evaluate, problem solve and correct errors.
  • Work under pressure and coordinate work activities in a timely manner.
  • Ability to read, interpret and apply policies and procedures. Set priorities among multiple requests.
  • Explain procedural and financial requirements to patients or responsible parties and collect co-payments as required.
  • Look after FDG, PSMA PET and other Nuclear Medicine appointments.
  • Liaise with patient’s Radiologist, Doctors, Hospitals, Medical Clinic, Pathology regarding diagnosis of patient’s with Breast Cancer.
  • Recognising the limits of my ability and knowing when to seek assistance.
  • Computer Programs: Microsoft Word, Excel, COMRAD (Radiology Medical Program)

Receptionist/Veterinary Nurse

Brinsmead Veterinary Clinic – Cairns (Greencross Veterinarians)
12.2006 - 07.2012
  • Reception
  • General office administration
  • Minutes for Meetings
  • Opening Clinic/Security Procedures
  • Liaise with Veterinarian/staff/clients
  • Incoming/Outgoing calls
  • Receipting of all monies/EFTPOS/daily banking
  • Customer service/book appointments for consultations/Surgery
  • Admit patients to hospital
  • Discharge of hospital patients
  • Orders/stock control/stock take – all general stock/medications/vaccines etc./record all wastage.
  • Monthly accounts
  • GE Credit -process/in house credit agreements
  • Process vaccination/worming reminders/sympathy cards
  • Microchip register
  • Collate information sheets
  • Printing of Vaccination/Sterilisation Certificates
  • Bayer Accelerate – marketing points (calculate)
  • Veterinary Nursing/Surgery
  • Liaise with Veterinarian at all times
  • Write up of daily procedures on white board/surgery’s – Veterinarian
  • Medicate/feed all patients
  • Clean kennel area/rotate patients
  • Setup for surgery – anaesthetic machines put together/heating pads/scrub container setup for prep of patients/clippers/shaving equipment ready/table for Veterinarian setup – sterile packs etc. for appropriate surgery.
  • X-ray machine to be ready – practice shots done/recorded.
  • Assist Veterinarian with X-ray (digital) previous – developing film.
  • Pre anaesthetic profile done prior to surgery if requested (specific blood tests) – haematology unit.
  • Taking bloods from patients.
  • Assist Veterinarian with anaesthetising patient for surgery/monitoring anaesthetic for patient during surgery.
  • Monitor patient from anaesthetic (tracheal tube removal).
  • Clear surgery tables ready for next surgery set up or equipment.
  • Packing up of Biopsy – ready to be sent to IDDEX for results (paperwork and courier to be organised).
  • Setup for Orthopaedic surgery/infusion pump ready/drip line prep – assist in surgery.
  • Assist euthanasia/cremation/disposal or animals.
  • General cleaning/sterilising of all equipment/areas of clinic.
  • Autoclave (sterilising of equipment – tools).

Receptionist/Administrative Assistant

Coral Princess Cruises
12.2001 - 01.2006
  • HR – Data entry for all employees/update employee files.
  • Prepare Contacts of Employment – general correspondence.
  • Preparation of Employee Reviews.
  • Issue of Crew uniforms/record keeping (stock control).
  • Forward bookings reports/process cleaning requirements.
  • Process incoming/outgoing mail.
  • Assist in boarding procedures.
  • Transfers on arrival into port for guests.
  • Assist with reservations – Reef and Kimberley enquiries/bookings/travel insurance/flights.
  • Process questionnaires – data entry.
  • Compile trip reports – process of ship’s documentation/folders.
  • Debtors and Creditors – data entry of invoices ready for banking. Debtor invoicing – process of all credit vouchers.
  • Banking – reconcile cheques/cash ready to bank.
  • Assist Purchasing Manager – orders – stock – food supplies – uniforms (Cairns/Townsville departures and Kimberley season departures)
  • Stocktake and ordering of uniforms – end of month.
  • Liaise with Managing Director/Product and Services Manager/Financial Controller/Human Resources Manager.
  • Computer Programs: Microsoft Word, Excel, Tracker Attache, Outlook Express

Office Administrator

Returned Services League (RSL Cairns)
09.1995 - 12.2001
  • Front Office Reception/Administration
  • Function Co-ordinator (bookings for meetings, seminars, workshops, weddings etc.)
  • Total operation of Administration office including receipting of all monies – daily banking.
  • Organization of Committee Meetings, Annual General Meetings (correspondence, agenda’s, minutes).
  • Processing of all memberships (service and ex-service personal).
  • Payroll (fortnightly basis), invoicing/writing of cheques.
  • Information technology duties – troubleshoot all networked computer systems.
  • Desktop Publishing (flyers, brochures, newsletters).
  • Organise requiems for funerals.
  • Liaise with Staff, Committee, Secretary Manager, Welfare and Legacy of daily operations and general business.
  • Stocktake control. (month end).
  • Responsibility of security procedures, security surveillance.
  • Computer Programs: Microsoft Work 98, Excel, Publisher, Access, Outlook Express, Works, Powerpoint, Pulse (membership program), Dynapay (payroll program)

Administrative Officer

Far North Queensland Institute of TAFE. Adult and Community Education Department
02.1990 - 09.1995
  • Complete operation of Administrative Office
  • C.A.P (College Administrative Project) – program for student enrolments.
  • Customer service (reception and telephone).
  • Course transfers.
  • Reconciliation of monies – banking.
  • Liaise with teachers regarding course information (preparation for each term).
  • Course coding and printing.
  • Desktop publishing (set-up of term brochure ready for printing).
  • Course planning/course allocations.
  • Room bookings/maintenance requests.
  • Liaise with security, facilities, teachers, staff and students.
  • Computer Programs: Wordperfect 5.1, PageMaker 4, Lotus 123, Paradox, Apple Macintosh, C.A.P (College Administrative Program) – student course database

Education

High School - Vocational Business Studies, Business Studies

Newman Senior High School
Mount Newman, Western Australia
01.1986

Skills

  • Communication
  • Resourcefulness
  • Organizational Abilities
  • Time Management
  • Deadline Management
  • Performance Under Pressure
  • Teamwork
  • Confidentiality
  • Reliability
  • Dependability

Training

  • Vocational Business Studies
  • Quality Customer Service Program
  • Clerk Typist Certificate
  • Pitman Intermediate Typewriting Examination
  • Pitman Shorthand (60wpm)
  • Award Interpretation (payroll)
  • Keno Supervisor Training
  • First Aid

Training Objectives

  • Veterinary Nursing
  • First Aid
  • Cert IV Medical Administration
  • General – Health and fitness/Horse riding

Timeline

Receptionist/Administrative

Cairns Women’s Imaging/Cairns Radiology and I-Med Radiology
07.2012 - Current

Receptionist/Veterinary Nurse

Brinsmead Veterinary Clinic – Cairns (Greencross Veterinarians)
12.2006 - 07.2012

Receptionist/Administrative Assistant

Coral Princess Cruises
12.2001 - 01.2006

Office Administrator

Returned Services League (RSL Cairns)
09.1995 - 12.2001

Administrative Officer

Far North Queensland Institute of TAFE. Adult and Community Education Department
02.1990 - 09.1995

High School - Vocational Business Studies, Business Studies

Newman Senior High School

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Sally Ward