Sally Zylinski
Emerald,VIC
Summary
Whilst I am a hardworking individual with a strong business and customer service background, I am also a mum and a wife, with lots of life experience.
I am ultimately a people person. I love meeting and being around like minded people.
I have spent a significant amount of time working for myself over the years, but really enjoy being part of a team.
Whilst I have the ability to be a strong leader I don't have to be. I can fit well into any team dynamic and fulfill my given role. I have a diplomatic and respectful approach to my workplace and colleagues.
Overview
24
24
years of professional experience
Work History
Director/Owner
Zylinski Pty Ltd
Emerald, Vic
12.2016 - Current
- Whilst raising my 2 children I have run my own small business from home for the past 10 years. It is a contract with Public Transport Victoria to provide a dedicated school bus service to a local Primary School. As the Owner of the business it is my responsibility to,
- Ensure high-quality standards are met across all aspects of the business operations.
- Interview, train and supervise employees.
- Use strong communication skills to cultivate and maintain lasting relationships with the school Principal, teachers and parents.
- Analyze financial statements and trends to manage cash flow and make business decisions.
- Resolve issues quickly with practical and quick decision-making.
- Oversee the daily operations of the business including maintenance of vehicle, employee and customer liaison, bus schedules and routes, payroll, accounts payable and accounts receivable.
- Establish and maintain policies and procedures to ensure compliance with applicable laws and regulations.
Client Liaison Manager
CiT Professionals
Mitcham, Victoria
03.2008 - 08.2012
- Cit Professionals was a specialist IT recruitment provider. I was placed in this role to essentially be the face of the business for our largest client, ANZ. It was my job to provide outstanding customer service at all times and to achieve this I,
- Communicated regularly with clients face to face and via phone and email regarding their projects and goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided support to clients throughout the sales process, from initial contact to post-sales follow-up.
- Coordinated with internal teams to ensure that all client requests were addressed promptly and accurately.
- Attended networking events to promote products and services and develop new business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Updated databases with new and modified customer data.
Director/Owner
Hocking Stuart Real Estate
Wantirna, Vic
01.2007 - 01.2008
- This was a new start up business which I grew from the ground up. To get it to come to fruition I,
- Sourced premises and negotiated and secured lease.
- Organized and oversaw office fit out.
- Sourced and secured Franchise Agreement with leading brand in Real Estate.
- Developed and implemented strategic plans to begin business growth.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Maintained financial records and monitored budgeting activities.
- Established policies and procedures to ensure compliance with applicable laws and regulations.
- Oversaw the daily operations of the business, including listing properties for sale, sale of said properties and customer service.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Ensured high-quality standards are met across all aspects of the business operations.
- Managed and oversaw the Business Trust Account responsible for the receiving and holding of contracted house deposits.
Director/Owner
Ray White
Wantirna, Victoria
03.2004 - 11.2006
- This was an established business at the time I took over with a business partner. The objective was to facilitate a smooth transition of ownership. To achieve this it was important to gain the trust and respect of the current employees and then look at ways to grow. For this to happen my responsibilities included.
- Ensured strong team morale by leading by example, working collaboratively with everyone, being inclusive and valuing every role within the business.
- Used strong issue resolution and communication skills to cultivate and maintain positive relationships within the staff team.
- Oversaw the daily operations of the business, including listing of properties for sale, sales and customer service.
- Negotiated contracts with vendors for supplies, services, or other resources needed for the business.
- Monitored competitors' products, prices, marketing strategies., to stay ahead of the competition.
- Reconciled daily sales and assessed financial transaction reports.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Mentored and trained existing staff to help them improve and ensure growth.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Senior Sales Consultant
Ray White
Ferntree Gully, Victoria
03.2002 - 03.2004
Sales Consultant
Barry Plant
Tecoma, Victoria
07.2000 - 03.2002
- Within this role it was my responsibility to identify new business ie potential sellers, and get them to list and sell their property through the agency. I did this by,
- Conducting market research to identify potential customers. Built relationships with these key clients through regular meetings and follow-up calls.
- Maintained an up-to-date database of leads, customers and prospects.
- Conducted property appraisals and sales/marketing presentations.
- Used excellent communication skills to engage customers in conversation and effectively determine needs and requirements.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
Education
Bus Operator Accreditation/Bus Service Contracting
Monash University Melbourne
01-2015
Certificate IV in Real Estate Practice
Swinburne Institute of Techology
01-2004
Real Estate Agents Representative
Box Hill Institute of TAFE
01-1999
VCE -
Kaniva Secondary College
Kaniva, VIC01-1992
Skills
- Strong communication and people skills
- Extremely practical thinker who can prioritize and make decisions
- Great negotiation skills
- Excellent at relationship building and maintaining relationships
- Ability to coach and mentor if role requires this
- Fits well into any team situation with a positive and happy attitude
Community Involvement
- 7 years on School Advisory Board at St Pauls Monbulk
- Member of Parents and Friends St Pauls Monbulk
- Volunteered in the past at Community Casseroles in Upwey
- Current volunteer with my 11 year old daughter at Locky's Legacy Wildlife Shelter where we care for orphaned wombats
References
References available upon request.
Timeline
Director/Owner
Zylinski Pty Ltd
12.2016 - Current
Client Liaison Manager
CiT Professionals
03.2008 - 08.2012
Director/Owner
Hocking Stuart Real Estate
01.2007 - 01.2008
Director/Owner
Ray White
03.2004 - 11.2006
Senior Sales Consultant
Ray White
03.2002 - 03.2004
Sales Consultant
Barry Plant
07.2000 - 03.2002
Bus Operator Accreditation/Bus Service Contracting
Monash University Melbourne
Certificate IV in Real Estate Practice
Swinburne Institute of Techology
Real Estate Agents Representative
Box Hill Institute of TAFE
VCE -
Kaniva Secondary College
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