Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sallyanne Hopcroft

Leeming,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

19
19
years of professional experience

Work History

Residential & Commercial Cleaning

self employed
Perth, WA
02.2023 - Current
  • Established quality control measures to ensure that work is completed according to standards set forth by the company.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Developed a system for scheduling regular deep cleans within each area of responsibility.
  • Assisted in developing departmental budgets and adhering to allocated funds.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Provided feedback to cleaners based on inspection results or customer comments.
  • Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
  • Identified cost-saving solutions when purchasing supplies or equipment for the team.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.
  • Organized and managed staff of cleaners, assigning tasks and monitoring performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Restaurant Owner /General Manager

Chicken Brothers Indonesia
Seminyak , Bali
11.2014 - 08.2017
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Optimized profits by controlling food, beverage and labor costs.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.

Director

Accutrak Health Systems
Perth, WA
10.2013 - 10.2014
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.

Marketing and Promotions Assistant

Hollywood's Productions
Los Angeles, California
01.2005 - 01.2009
  • Coordinated with vendors on event planning and execution details.
  • Organized promotional events such as trade shows and product launches.
  • Provided customer service support by responding promptly to inquiries via phone or email.
  • Prepared presentations, press releases, and other marketing materials for clients.
  • Developed and implemented promotional campaigns to increase brand awareness.
  • Generated leads through cold calling potential customers.

Education

Some College (No Degree) - Pre Law

Murdoch University
Murdoch WA

Skills

  • Organization
  • Networking
  • Calm Under Pressure
  • Troubleshooting
  • Problem Resolution
  • Supervision and leadership
  • Recordkeeping
  • Problem-Solving
  • Self-Directed
  • Organization and Time Management

Languages

English
Professional
Malay
Professional

Timeline

Residential & Commercial Cleaning

self employed
02.2023 - Current

Restaurant Owner /General Manager

Chicken Brothers Indonesia
11.2014 - 08.2017

Director

Accutrak Health Systems
10.2013 - 10.2014

Marketing and Promotions Assistant

Hollywood's Productions
01.2005 - 01.2009

Some College (No Degree) - Pre Law

Murdoch University
Sallyanne Hopcroft