Sally Coreena Amabilino
Manjimup
Summary
Proven leader in hospitality with a strong focus on fostering customer engagement and driving service excellence at Southern Roasting Co. Highly skilled in high-level barista techniques and adept at collaborating with teams to exceed expectations, enhance customer satisfaction, and maintain operational efficiency. Demonstrated ability to achieve significant improvements in service quality through effective supervision and training, showcasing a commitment to excellence and creating a welcoming atmosphere. Exceptional at connecting with a diverse range of customers, driving the success of my career in the hospitality industry. Eager to diversify skill set and explore new opportunities beyond hospitality.
Overview
6
6
years of professional experience
Work History
Barista
The Green Pantry Cafe
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cash Handling/EFTPOS
Waitress
Jaspers Whisky Bar
02.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista Shift Supervisor
Southern Roasting Co
03.2021 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Café Manager
Bannister Downs Dairy
03.2019 - 03.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Education
Certificate Year 12 -
Geraldton Secondary College
Certificate II - Hospitality
Central West College of Tafe
12.2000
Skills
- High level Barista skills in regards to speed, understanding and quality of products
- Customer Engagement/Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Supervising and Training
- Team player
- Problem-solving
- Cash handling
- Friendly and outgoing
References
Rui Tucci
Manager, Southern Roasting Co
Ph- 0416 691 272
Damien Hodge
Manager, Jaspers Whiskey Bar
0431 619 300
Hobbies/Interests
I enjoy a healthy active lifestyle.
My passions including surfing, swimming and meditation.
Timeline
Barista
The Green Pantry Cafe
08.2024 - Current
Waitress
Jaspers Whisky Bar
02.2022 - Current
Barista Shift Supervisor
Southern Roasting Co
03.2021 - Current
Café Manager
Bannister Downs Dairy
03.2019 - 03.2020
Certificate II - Hospitality
Central West College of Tafe
Certificate Year 12 -
Geraldton Secondary College
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