SALLY MAGARU WRIGHT
Bellenden Ker, 4871, QLD,QLD
Summary
Highly skilled customer service professional with a proactive communication style. Excels at resolving issues and disputes while maintaining a positive demeanor. Demonstrates excellent leadership and teamwork abilities. Quick learner with a high-energy approach.
Overview
23
23
years of professional experience
Work History
Sous Chef
Babinda Taverna
Babinda, Queensland
06.2023 - Current
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Created a positive work environment by encouraging teamwork among staff members.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Contributed to the successful execution of catered events from start to finish.
- Trained new hires in proper cooking techniques and recipes.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Complied with all health department regulations regarding proper food handling methods.
Deli Assistant
Coles Innisfail
Innisfail, Queensland
12.2020 - 02.2022
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
Receptionist Administrator
Cairns City Palms
Cairns, Queensland
10.2018 - 07.2019
- Arrivals/Departures
- Reservations/Bookings
- Reconcile Accounts
- Attend front office counter
- Handle customer complaints/queries
- Opening and Closing Office
- Answer Online Reviews
- Created presentations using Microsoft Office software applications.
Front Office Receptionist
Comfort Inn Midlander
Emerald, Queensland
02.2017 - 07.2018
- Responsible for opening and closing the office on time each day.
- Provided excellent customer service to all guests.
- Ensured that front desk area was well organized at all times.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Created reports using Microsoft Office Suite applications.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Internal Sales Representative
Haymans Electrical Wholesale
Emerald, Queensland
06.2016 - 02.2017
- Serve in-store customers
- Handle sales enquiries over the phone
- Merchandise product onto store shelves
- Handle customer complaints/defects/credits
- Data entry orders
Activities Coordinator
PCYC Emerald
Emerald, Queensland
06.2015 - 06.2016
- Organise Netball teams for the season
- Set up Season Game Schedule
- Handle Registrations and Enquiries
- Merchandise Sales in-house
Cabin Crew Member
Air Niugini
Port Moresby, NCD, Papua New Guinea
04.2004 - 09.2007
- Provided first aid assistance to passengers when necessary.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Responded promptly to customer complaints or requests for service during flights.
- Verified that all doors were secured before take off and landing.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Enforced airline regulations concerning smoking on board planes.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Communicated effectively with customers using English language skills.
- Maintained a professional appearance at all times while interacting with customers.
- Completed reports on incidents involving unruly or disruptive passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Bank Officer
Bank South Pacific
Port Moresby, NCD, Papua New Guinea
03.2001 - 04.2004
- Coordinated daily cash reconciliation
- Created member account profiles online banking program
- Prepared, sorted and distributed Eftpos Bank reports to appropriate Banks/Branches
- Answered telephone enquiries on banking products
Education
Cabin Crew Training
Brisbane, QLD04-2004
High Level Customer Service
Port Moresby, Papua New Guinea02-2001
High School Diploma -
High School Diploma
Port Moresby, Papua New Guinea12-2000
Skills
- Customer Service
- Excellent Time Management
- Natural Leader
- Math Aptitude
- Rapid 10 key date entry/65 WPM typing speed
- Goal Orientated
- Self-sufficient
- Positive Team Player
- Hold a Current Blue Card
- Netball Coach and Umpire
- Proficient in Microsoft Office
REFEREE
ALANA MOYLE INNISFAIL & DISTRICTS NETBALL 0400 161 218
REFEREE
SHARON MARY SCOTT BABINDA TAVERNA 0400 695 258
Timeline
Sous Chef
Babinda Taverna
06.2023 - Current
Deli Assistant
Coles Innisfail
12.2020 - 02.2022
Receptionist Administrator
Cairns City Palms
10.2018 - 07.2019
Front Office Receptionist
Comfort Inn Midlander
02.2017 - 07.2018
Internal Sales Representative
Haymans Electrical Wholesale
06.2016 - 02.2017
Activities Coordinator
PCYC Emerald
06.2015 - 06.2016
Cabin Crew Member
Air Niugini
04.2004 - 09.2007
Bank Officer
Bank South Pacific
03.2001 - 04.2004
Cabin Crew Training
High Level Customer Service
High School Diploma -
High School Diploma
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