SALLY MAGARU WRIGHT
Bellenden Ker, 4871, QLD,QLD
Summary
Highly skilled customer service professional with a proactive communication style. Excels at resolving issues and disputes while maintaining a positive demeanor. Demonstrates excellent leadership and teamwork abilities. Quick learner with a high-energy approach.
Overview
23
23
years of professional experience
Work History
Sous Chef
Babinda Taverna
Babinda , Queensland
2023.06 - Current
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Created a positive work environment by encouraging teamwork among staff members.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Contributed to the successful execution of catered events from start to finish.
- Trained new hires in proper cooking techniques and recipes.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Complied with all health department regulations regarding proper food handling methods.
Deli Assistant
Coles Innisfail
Innisfail , Queensland
2020.12 - 2022.02
- Assisted with catering orders as needed by preparing platters according to customer requests.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
Receptionist Administrator
Cairns City Palms
Cairns , Queensland
2018.10 - 2019.07
- Arrivals/Departures
- Reservations/Bookings
- Reconcile Accounts
- Attend front office counter
- Handle customer complaints/queries
- Opening and Closing Office
- Answer Online Reviews
- Created presentations using Microsoft Office software applications.
Front Office Receptionist
Comfort Inn Midlander
Emerald , Queensland
2017.02 - 2018.07
- Responsible for opening and closing the office on time each day.
- Provided excellent customer service to all guests.
- Ensured that front desk area was well organized at all times.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Created reports using Microsoft Office Suite applications.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Internal Sales Representative
Haymans Electrical Wholesale
Emerald , Queensland
2016.06 - 2017.02
- Serve in-store customers
- Handle sales enquiries over the phone
- Merchandise product onto store shelves
- Handle customer complaints/defects/credits
- Data entry orders
Activities Coordinator
PCYC Emerald
Emerald , Queensland
2015.06 - 2016.06
- Organise Netball teams for the season
- Set up Season Game Schedule
- Handle Registrations and Enquiries
- Merchandise Sales in-house
Cabin Crew Member
Air Niugini
Port Moresby , NCD, Papua New Guinea
2004.04 - 2007.09
- Provided first aid assistance to passengers when necessary.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Responded promptly to customer complaints or requests for service during flights.
- Verified that all doors were secured before take off and landing.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Enforced airline regulations concerning smoking on board planes.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Communicated effectively with customers using English language skills.
- Maintained a professional appearance at all times while interacting with customers.
- Completed reports on incidents involving unruly or disruptive passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Bank Officer
Bank South Pacific
Port Moresby , NCD, Papua New Guinea
2001.03 - 2004.04
- Coordinated daily cash reconciliation
- Created member account profiles online banking program
- Prepared, sorted and distributed Eftpos Bank reports to appropriate Banks/Branches
- Answered telephone enquiries on banking products
Education
Cabin Crew Training
Brisbane, QLD2004-04
High Level Customer Service
Port Moresby, Papua New Guinea2001-02
High School Diploma -
High School Diploma
Port Moresby, Papua New Guinea2000-12
Skills
- Customer Service
- Excellent Time Management
- Natural Leader
- Math Aptitude
- Rapid 10 key date entry/65 WPM typing speed
- Goal Orientated
- Self-sufficient
- Positive Team Player
- Hold a Current Blue Card
- Netball Coach and Umpire
- Proficient in Microsoft Office
REFEREE
ALANA MOYLE INNISFAIL & DISTRICTS NETBALL 0400 161 218
REFEREE
SHARON MARY SCOTT BABINDA TAVERNA 0400 695 258
Timeline
Sous Chef
Babinda Taverna
2023.06 - Current
Deli Assistant
Coles Innisfail
2020.12 - 2022.02
Receptionist Administrator
Cairns City Palms
2018.10 - 2019.07
Front Office Receptionist
Comfort Inn Midlander
2017.02 - 2018.07
Internal Sales Representative
Haymans Electrical Wholesale
2016.06 - 2017.02
Activities Coordinator
PCYC Emerald
2015.06 - 2016.06
Cabin Crew Member
Air Niugini
2004.04 - 2007.09
Bank Officer
Bank South Pacific
2001.03 - 2004.04
Cabin Crew Training
High Level Customer Service
High School Diploma -
High School Diploma
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