Salma Abdirahman
Melbourne,VIC
Summary
Dynamic and adaptable professional with exceptional interpersonal skills and a proven ability to learn quickly in fast-paced retail environments. Solid understanding of customer service principles, adept at managing transactions and maintaining optimal stock levels to enhance the shopping experience. Eager to leverage and further develop communication and organizational skills in the desired position, contributing to team success and customer satisfaction. Committed to delivering outstanding service while fostering positive relationships with customers and colleagues.
Overview
2
2
years of professional experience
Work History
Retail Worker
Kmart
12.2023 - 02.2024
- Resolved customer complaints promptly, maintaining positive
relationships and loyalty within the community. - Greeted customers, helped locate merchandise, and suggested
suitable options. - Demonstrated strong communication skills when collaborating
with fellow employees or assisting customers with inquiries or
concerns - Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring merchandise was well-stocked and organized.
Front of House Employee
Sunnyboy Cafe
02.2022 - 01.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed cash register operations, accurately processing
transactions and handling payments. - Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Collaborated with team members to streamline service processes and improve efficiency during peak hours.
- Maintained cleanliness of dining area, ensuring a welcoming
environment for patrons at all times. - Handled high-pressure situations with grace, maintaining
excellent service standards even during peak hours or
understaffed shifts. - Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Ilim College Secondary Girls Campus
Dallas11-2025
Skills
- Customer service
- Cash register operation
- Transaction processing
- Product knowledge
- Complaint resolution
- Team collaboration
- Store presentation
- Communication skills
- Time management
- Conflict resolution
- High-pressure performance
- Problem-solving skills
Accomplishments
Debating & Public Speaking – Ilim College
- Represented school at the Debaters Association of Victoria, winning a team award for excellence in argumentation and communication.
Languages
English
Native or Bilingual
Arabic
Professional Working
Extra-Curricular Activities
Community Support Volunteer – Enable Homecare, Campbellfield May – Sept 2024
- Helped organise community events and supported staff in coordinating local youth programs.
- Gained valuable experience in teamwork, time management, and customer interaction.
Timeline
Retail Worker
Kmart
12.2023 - 02.2024
Front of House Employee
Sunnyboy Cafe
02.2022 - 01.2023
High School Diploma -
Ilim College Secondary Girls Campus
Interests
Public speaking, reading, and creative writing,
Community involvement and youth leadership