Salma Borg

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Directed comprehensive market analysis to identify growth opportunities and inform business strategies.
• Fostered relationships with key stakeholders, enhancing collaboration and driving project success.
• Oversaw budget management processes, ensuring alignment with organizational goals and resource allocation.
• Mentored junior staff, providing guidance on best practices and professional development opportunities.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

• Developed relationships with clients to identify business needs and opportunities.
• Assisted in the creation of proposals and presentations for potential clients.
• Collaborated with cross-functional teams to enhance service offerings and client satisfaction.
• Managed client communications, ensuring timely follow-ups and issue resolution.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Kept meticulous client notes and updated account information in company databases.
• Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
• Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Facilitated business by implementing practical networking techniques.

• Coordinated client assessments and developed individualized service plans to address diverse needs.
• Facilitated access to community resources, enhancing support networks for clients.
• Monitored client progress and adjusted care strategies to improve outcomes.
• Led interdisciplinary team meetings to discuss case updates and collaborative solutions.
• Advocated for clients in various settings, ensuring their voices were heard in service delivery decisions.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Advocated for social and community service programs to increase awareness and funding.
• Developed and implemented training programs for staff.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Conducted outreach activities to engage local stakeholders in programs.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Coordinated client intake processes, ensuring comprehensive assessment of needs and eligibility for services.
• Developed individualized care plans, integrating client goals with available resources and community support.
• Facilitated communication between clients and service providers, enhancing collaboration and service delivery efficiency.
• Monitored case progress, adjusting action plans based on changing client circumstances or feedback received.
• Advocated for clients' needs within multi-disciplinary teams, driving strategic decisions that enhance service delivery outcomes.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Established and maintained relationships with key stakeholders.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Advocated for social and community service programs to increase awareness and funding.

• Developed individualized case plans to address client needs and promote rehabilitation.
• Coordinated with community resources to facilitate access to support services and programs.
• Monitored client progress, ensuring adherence to treatment and compliance with court mandates.
• Conducted assessments to identify risk factors and develop appropriate intervention strategies.
• Educated clients on available resources, fostering self-sufficiency and community integration.
• Implemented best practices for documentation, enhancing accuracy in case reporting systems.
• Cert IV Community Services course( Case Management)
• Supervision of Low-Med risk offenders in the Community

- Efficiently implementing operating procedures and standards which are expected for the smooth running of the Centre.

- Assessing individual needs and requirements of the offender, whilst in the process of their integration into the community from custody.

- Cooking meal supervision in accordance with Food Safety and Handling processes.

- Executing tasks and procedures to a high standard.

- Regular monitoring of caseload to obtain the best possible outcomes for the individuals

- Supporting offenders in the community and assisting with accommodation search.

- Assisting with work readiness programs and job search.

- IT education and obtaining Identification documentation.

- Assist offenders accessing social welfare benefits and budgeting.

- Managed client case files and documentation, maintaining accurate records in compliance with federal guidelines.

- Liaising with other Corrective Services agencies and Community Corrections to maintain legal obligations with the offender.

- Welfare checks to ensure safety and wellbeing of residents

- Activities co-ordination and participation

· Interacting with residents on a sociable level to ensure pro social skills development.