Summary
Overview
Work History
Education
Skills
Timeline
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Salma Dahhane

Chester Hill,Nsw

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

22
22
years of professional experience

Work History

Receptionist Administrator

Real Estate By Rain And Horne
11.2022 - 06.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Fernwood Women's Gym
02.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Waitress Supervisor

Jasmin Restaurant
05.2008 - 10.2010
  • Trained staff members on use of POS system.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Greeted new customers, discussed specials and took drink orders.

Cafe Manager

Palmier Cafe
11.2001 - 11.2003
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Education

Certificate II - HAIRDRESSER

TAFE
Sydney, NSW

Graduate Certificate - Barista

TAFE Wethrillpark
Wetherill Park, NSW
04.2019

Graduate Diploma - Tourism And Travel Management

TAFE
Bankstown, NSW
02.2010

Diploma Of Marketing - Marketing

International Institutions of Tourism
Rabat / Morocco
04.2007

Skills

  • Inquiry Requests
  • Material Preparation
  • Managing Calendars
  • Informational Materials
  • Sanitation protocols
  • Blow-drying proficiency
  • Hair Straightening
  • Hair smoothing skills
  • Shampooing and Conditioning
  • Cleanliness and sanitation

Timeline

Receptionist Administrator

Real Estate By Rain And Horne
11.2022 - 06.2023

Receptionist

Fernwood Women's Gym
02.2019 - 02.2020

Waitress Supervisor

Jasmin Restaurant
05.2008 - 10.2010

Cafe Manager

Palmier Cafe
11.2001 - 11.2003

Certificate II - HAIRDRESSER

TAFE

Graduate Certificate - Barista

TAFE Wethrillpark

Graduate Diploma - Tourism And Travel Management

TAFE

Diploma Of Marketing - Marketing

International Institutions of Tourism

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Salma Dahhane