Salma Mohamud
Melbourne,VIC
Summary
To acquire and maintain a position offering professional challenges utilising specialised skills, extensive airport knowledge and dedicated to achieving required KPI's.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
3
3
years of professional experience
Work History
Customer service agent
Serco
01.2021 - 01.2023
- Inbound and outbound calls from a variety of clients and providing exceptional customer service and information management.
- Developed and implemented scheduling techniques, which resulted in a 30% increase in productivity.
- Dealing with sensitive information, ensuring the information is protected and maintained privately.
Admin clerk
Early learning FDC
01.2020 - 01.2022
- Identifying educators ' needs, clarifying information, researching every issue and providing solutions
- Verifying information, liaising with educators and clients as well as managers in organising solutions
- Updates job knowledge by studying new product descriptions; and participating in educational opportunities and learning new systems.
COVID Marshall
ICORP Security
01.2020 - 12.2020
- Maintaining and improving quality results by adhering to standards and guidelines; and recommending improved procedures.
- Verifying information, liaising with clients as well as managers in organising solutions
- Specialised in customer service experience asking for their covid vaccines and ensuring check ins were made
- enhanced public safety by conducting patrols and surveillance in assigned areas
Education
Bachelor of Science - Health Sciences
La Trobe University
Melbourne, VIC01-2028
Skills
- Customer service
- Strong multi tasking
- Travel documentation knowledge
- Team leadership
- KPIs Identification
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
References
Menzies -Amy, 0435809886
Serco - Rayan , 0420824276
ICORP - Abdi, 0432771105
FDC - Stacey, 0490050533
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Customer service agent
Serco
01.2021 - 01.2023
Admin clerk
Early learning FDC
01.2020 - 01.2022
COVID Marshall
ICORP Security
01.2020 - 12.2020
Bachelor of Science - Health Sciences
La Trobe University
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