SALMA OTMAN
Epping,VIC
Summary
Skilled in managing and coordinating team efforts while ensuring seamless operations. Experience includes facilitating communication between senior leadership and staff, driving operational efficiency, and implementing corporate strategies. Strengths include problem-solving abilities, leadership skills, and strong strategic planning capabilities. My previous roles have resulted in improved team performance and enhanced business processes, currently looking to venture out and broaden my experience by bringing strong communication, sales, and customer-focused skills to a new challenge.
Overview
3
3
years of professional experience
Work History
Third-in-charge
JD SPORTS FASHION AUSTRALIA
Melbourne, VIC
11.2024 - Current
- In my current position, I have obtained a variety of management skills as well as sales and customer service skills to deliver exceptional KPI results and assist the store managers and assistant store manager in successfully running the store and managing a team of sales associates.
- Assisting in supervising daily store operations, ensuring that everything is ran smoothly and effectively.
- Leading and motivating a group of sales associates, offering direction, instruction, and assistance to achieve sales targets and improve customer service.
- Managing stock by ensuring that product displays are organised and aesthetically pleasing to customers, as well as ensuring that stock levels were maintained.
- Assist in the creation and execution of visual merchandising and store promotions increasing foot traffic and sales.
- Handle consumer complaints and enquiries, guaranteeing a satisfying shopping experience and providing quick solutions.
- Assisting the store manager and assistant store manager with staff scheduling and payroll, performance monitoring, and achieving KPI goals.
- Assisting in back of house operations such as stock handling and pick packing orders for ship-to-store.
Footwear department manager
JD SPORTS FASHION AUSTRALIA
11.2023 - 11.2024
- Confidently view reports, apply the data from the reports to the store and see where improvements can be made, working back with other department managers to ensure all store operations are in place and that our teams are working conjointly.
- Significantly confident in terms of visual merchandising, constantly creatively elevating the space I had whilst complying with company guidelines.
- Successfully launched multiple campaigns in-store and tracked the sales to ensure success.
Footwear supervisor
JD SPORTS FASHION AUSTRALIA
07.2023 - 11.2023
Sales associate
JD SPORTS FASHION AUSTRALIA
12.2022 - 07.2023
Sales associate
CALVIN KLEIN
03.2022 - 01.2023
Education
Bachelor of Business - Marketing
Latrobe University
Melbourne 06-2026
VCE -
Mill Park Secondary College
12.2021
Skills
- Visual merchandising
- Customer service
- Stock management
- Strong verbal and written communication
- Sales promotion
- Problem-solving
- Positive attitude
- Organise inventory
- Sales reporting
- Multitasking
- Adaptability and flexibility
- Product knowledge
- Team collaboration
- Operations support
- Active listening
- Cycle counts and audits
- Time management
- Handling complaints
Timeline
Third-in-charge
JD SPORTS FASHION AUSTRALIA
11.2024 - Current
Footwear department manager
JD SPORTS FASHION AUSTRALIA
11.2023 - 11.2024
Footwear supervisor
JD SPORTS FASHION AUSTRALIA
07.2023 - 11.2023
Sales associate
JD SPORTS FASHION AUSTRALIA
12.2022 - 07.2023
Sales associate
CALVIN KLEIN
03.2022 - 01.2023
Bachelor of Business - Marketing
Latrobe University
VCE -
Mill Park Secondary College