Salma Shahine
Sydney,NSW
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. A quick learner with strong communication skills and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Coles
Narellan, Nsw
06.2023 - Current
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
Administrative Assistant
AL- Muhasibb Tax Agent
Erskine Park, Nsw
08.2023 - 11.2024
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments, meetings and events for management staff.
Customer Service Cashier
Coles
Chullora, Nsw
01.2023 - 06.2024
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Condell Park High Scool
Condell Park NswSome College (No Degree) - Real Estate
Tafe NSW
Campbelltown, NSWSkills
- Merchandise Restocking
- Cash Handling
- Guest Services
- Product Merchandising
- Customer Service
- Positive and Professional
Timeline
Administrative Assistant
AL- Muhasibb Tax Agent
08.2023 - 11.2024
Customer Service Cashier
Coles
06.2023 - Current
Customer Service Cashier
Coles
01.2023 - 06.2024
Condell Park High Scool
Some College (No Degree) - Real Estate
Tafe NSW
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