Salmaan Siddiqui

As part of the Sales Operations team, I'm responsible for developing quality customer relationships along-side our Business Development, Enterprise and Partner Management teams.

Owning the interactions between our sales team and other internal business units to ensure we deliver best of breed outcomes for our customer base. This role incorporates navigating internal processes and systems to enable efficiencies within the Sales life-cycle - with a focus on customer strategy, relationships and obtaining better business outcomes for all stakeholders.

• Maintained accurate records of all orders and contracts, in accordance with company policy.
• Assisted in the development of processes, procedures, and policies related to operations and sales.
• Monitored daily sales operations activities to ensure accuracy and compliance with established standards.
• Managed communications between customers, vendors, suppliers, and internal departments regarding order status or delivery timescales.
• Organized training sessions for new employees on operational systems or software used in the Sales Department.
• Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
• Acted as a liaison between Sales Team and other departments within the organization ensuring smooth flow of information.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Provided support for customer inquiries, complaints, or feedback related to products and services.

• Provided administrative support to the sales team by maintaining accurate customer records and updating customer databases.
• Assisted in developing sales strategies, tactics and plans to increase revenue growth.
• Handled incoming inquiries from customers regarding product availability or other related issues.
• Assisted with preparing contracts, invoices and other documents required for closing deals with clients.
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.
• Processed customer orders, exchanges and returns and kept customers informed about progress.

• Exceeded monthly and quarterly sales targets by creating strong rapport with customers and making informed decisions in their best interest.
• Consistently executed visual standards, store merchandising practices, and inventory control activities.
• Fostered a positive work environment, promoting collaboration within the store team to drive morale and sales.
• Owned the interactions between the sales team and other internal business units, ensuring best-of-breed outcomes for the customer base.
• Navigated internal processes and systems to enable efficiencies within the sales life-cycle, focusing on customer strategy, relationships, and obtaining better business outcomes for all stakeholders.