Salman Abir
Campbelltown,NSW
Summary
A result driven professional and a recent graduate with diverse four-year career in Analytical, Operational and Customer Service roles. Proven excellence in leadership, operational mastery, and management. Equipped with IT, management, and people skills, Aspire to bring the cumulative expertise to a role that rewards impactful contributions.
Overview
6
6
years of professional experience
Work History
Data/Business Analyst (intern)
Ausbiz Consulting
11.2023 - Current
- Conducted comprehensive analysis on diverse Australian datasets, generated insights, reports and facilitated strategic decisions
- Utilized various analytics tools such as Power BI to analyze 500 thousand Customer data, Customer behavior, sales, financial data and built powerful dashboards, charts, visualization assisting businesses make informed decisions driving sales and business growth.
- Assisted in improving process efficiency by 25%, Sales Growth by 15% and Conversion rate by 18%.
Content Coordinator and Technical Support
Sulary's lab
06.2023 - 12.2023
- Maintained and overseen IT/website operations using (CMS) Content management systems, Provided effective technical support to 10 internal and 400 external users.
- Identified and recommended innovative technical solutions, assisted in developing business growth strategy, market analysis, customer service and user experience optimization
- Assisted in customer growth by 35%, enhanced customer service rating by 20%, optimized user experience by 15%.
Assistant Store Manager/ Customer Service Team Lead
Ampol Australia
05.2022 - 10.2023
- Successfully Managed and operated a high-volume retail store with $20 million annual turnover, and 15000 weekly foot traffic
- Led trainings, reduced service time by 15% and improved customer satisfaction review by 25% empowering customer service representatives with communication, great customer service and essential tech skills resulting in the store being top 1% on Store rankings.
- Generated reports such as financial, sales summaries, developed strategic initiatives to drive profitability, collaborated between departments and ensured legal and safety compliance.
Sales Manager
Hr trading limited
06.2018 - 05.2019
- Assisted in operation of a high-volume trading business worth 100million BDT a year, managed international trades of staple commodities by taking high stake strategic and financial decisions, Conducted market analysis, financial research and Inventory optimization.
- Enabled trade growth by 15%, reduced inventory loss by 25% and lifted yearly profit 30%.
Education
Bachelor of Information Technology - IT, management, and business analysis
Victoria University
Melbourne, VIC09.2023
Skills
- Data analysis: Hands on experience and knowledge in data analysis and visualisation tools such as Power BI, SQL, Microsoft Excel and Cloud databases
- Team Management: Leading and motivating teams effectively by employing project management software and employee engagement platforms such as, Microsoft Teams
- Financial Acumen: Proficient in financial management, budgeting, and forecasting with tools such as Salesforce and dynamics 365 other accounting software such as Xero
- Sales and Marketing: Developing and implementing effective strategies using CRM software and staying abreast of marketing tools like salesforce/dyanamics365 and Google Analytics
- Customer Relationship Management: Successfully building and maintaining strong customer relationships through the use of CRM software like Salesforce, ConnectWise and customer feedback tools
- Communication Skills: Excelling in written and verbal communication, and adept use of communication tools like Teams and presentation software like Microsoft PowerPoint/Canva
Websites
Professional Development
Please check my LinkedIn profile at www.linkedin.com/in/salmanabir24.
Timeline
Data/Business Analyst (intern)
Ausbiz Consulting
11.2023 - Current
Content Coordinator and Technical Support
Sulary's lab
06.2023 - 12.2023
Assistant Store Manager/ Customer Service Team Lead
Ampol Australia
05.2022 - 10.2023
Sales Manager
Hr trading limited
06.2018 - 05.2019
Bachelor of Information Technology - IT, management, and business analysis
Victoria University
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