Salman Chowdhury

Minto

Summary

Dynamic UTS graduate with a Bachelor of Business, majoring in Marketing, currently advancing legal expertise through a law degree. Proven track record at HelloFresh in re-engaging lapsed customers by consistently meeting weekly reactivation targets and leveraging Voice of Customer insights to refine messaging. Extensive experience in growth marketing, operations, and logistics at Electrolux, utilizing SAP for data accuracy, reporting, and cross-team collaboration. Background in sales and customer care management at Suttons. Equipped with Distinctions in Digital Marketing & Social Media and B2B Marketing, poised to contribute effectively to lifecycle/CRM initiatives, marketing operations, and coordination roles.

Overview

years of professional experience

Work History

Administrative / Order Management Officer

Electrolux

08.2024 - Current

Ensure smooth integration between sales, logistics, and finance systems.
Identify inefficiencies and recommend automation or system enhancements.
Collaborate with stores and supply chain teams to align order return processes with ERP systems (e.g. SAP)..
Organising and processing bulk SAP returns for faulty/damaged appliances and creating credits.
Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.
Initiated process improvements that enhanced overall organizational effectiveness and streamlined workflows.

Outbound Sales / Growth Marketing

HelloFresh

08.2022 - 04.2024

Make contact to previous customers in an attempt to get them back on board.
Liaise with customers' feedback in a positive manner and build engaging relationships on every call.
Meet with sales targets and demonstrate professionalism, timely support, and effective communication in order to ensure business and team objectives are met.
Help the team regarding marketing targets and strategy for customers to reactivate their account.
Involve in workplace engagement and training new agents in the role.

CCM Consultant

Suttons Motors

07.2021 - 07.2022

Liaising with all sites in regard with vehicle service bookings and availability.
Manage complaints from customers.
Booked appointments for vehicles services for customers in our multiple locations. This was commission based.
Admin work in regard to managing and updating systems.
Worked with the team to solve any issues regarding the system and service and also answer customer inquiries regarding their services or experience.

Service Support Consultant

TABCORP

12.2020 - 05.2021

Efficiently and effectively managing a high volume of calls, where I demonstrated outstanding customer service.
Escalating customer issues to the correct specialist teams and ensuring that processes and regulatory requirements are met.
Making outbound calls with technicians in following up with customer inquiries about ETA's and specifications about parts and pokies machines.

Customer Service Agent (ATO)

Datacom Australia

02.2020 - 11.2020

Answering numerous inbound calls, a day regarding MyGov, Superannuation and Tax enquiries.
Excellent time management and great organizational skills when conducting enquiries with clients.
Making outbound calls with individuals and businesses regarding any change of details and information on our CRM system.

Education

Bachelor of Law/Business - Marketing

University of Technology Sydney

08.2025

Skills

Organizational development
Work coordination
SAP system monitoring
Problem-solving
MS office
Strategic planning
Friendly, positive attitude
Attention to detail

Timeline