Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Toll Transport Pty Ltd
Brisbane, Queensland
06.2026 - Current
Directed team of 50 across three departments.
Streamlined outbound operations for non-sort 3PL site, enhancing overall efficiency.
Assisted labor planning efforts to meet TPH and KPI goals.
Supported pick, pack, and ship dock execution.
Delivered regular feedback to staff, fostering continuous improvement in performance.
Addressed client complaints promptly to protect customer satisfaction.
Facilitated safety meetings with staff, promoting adherence to safe work practices.
Sort Centre Shift Manager
Amazon Commercial | BWU5 Sort Center
02.2022 - 05.2026
Maintained compliance with process standards in sort center.
Monitored performance metrics, delivered feedback, and ensured accountability among team leads for achieving departmental goals.
Identified process improvement opportunities to enhance operational efficiency.
Supported Kaizen and continuous improvement efforts by analyzing root causes with spaghetti diagrams and spotting waste and labor allocation gaps.
Collaborated with safety, engineering, loss prevention, quality assurance, and human resources teams to create strategic plans aligned with business objectives.
Reviewed work forecasts and calculated daily productivity needs to meet building objectives.
Completed weekly safety audits, area reviews, and floor safety inspections.
Education
MPA (ADVANCED) - Accounting And Finance
Western Sydney University
Sydney, NSW
05-2020
Bachelor of Business Administration - Business Administration
FAST NUCES
ISLAMABAD
01-2017
Skills
Supply chain management
Process improvement
KPI analysis
Labor allocation
Safety auditing
Quality control
Team building and labor planning
LANGUAGE
English, Urdu
Timeline
Operations Supervisor
Toll Transport Pty Ltd
06.2026 - Current
Sort Centre Shift Manager
Amazon Commercial | BWU5 Sort Center
02.2022 - 05.2026
MPA (ADVANCED) - Accounting And Finance
Western Sydney University
Bachelor of Business Administration - Business Administration