Salome Aiono
Skye,VIC
Summary
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 10+ years in hospitality Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Night Shift Manager
McDonald Family Restaurant
09.2020 - Current
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
- Created nightly shift task lists to assign duties to each employee.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Boosted sales by executing effective merchandising plans and promotional activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed conflict resolution among staff members, promoting a harmonious working environment conducive to peak performance levels.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained premises security for personnel safety and loss prevention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Walked around facility frequently to check activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
- Defined clear targets and objectives and communicated to other team members.
- Increased employee retention through fostering a positive work culture and offering growth opportunities within the organization.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained and mentored new and existing staff to achieve best practices.
- Assessed and adjusted staffing levels to meet operational demands.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and procedures.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Provided first-rate service to all customers regardless of time or concern.
- Organized shift meetings to communicate and resolve issues for night operations.
- Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
- Enhanced team communication by conducting regular briefings and feedback sessions.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
- Ensured high levels of customer satisfaction with timely resolution of complaints and concerns.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Call Centre Representative
Amplifon Hearing Health Care
06.2018 - 09.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Setting appointments for customers and follow ups.
Hatchery Assistant
Aviagen
06.2012 - 09.2014
- Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Performed [Type ] tests and samplings to evaluation of water quality and temperature.
- Increased efficiency by conducting regular equipment inspections and maintenance tasks as necessary.
- Reduced mortality rates, ensuring proper vaccination schedules for chicks.
- Established a positive work culture by fostering open communication and actively supporting fellow team members in their roles.
- Packaged [Type] products for shipment and additional processing.
- Collaborated with team members in achieving shared goals related to productivity, efficiency, and overall hatchery success.
- Maintained accurate records of egg production, hatchability, and chick quality to support continuous improvement efforts.
- Maintained growth, feeding, production, and cost records for [Type] livestock.
- Enhanced egg production by monitoring environmental conditions and adjusting as needed.
- Promoted a safe working environment by adhering to industry-standard safety practices at all times while on duty.
- Contributed to efficient hatchery workflow by sorting, counting, and boxing day-old chicks for shipment.
- Examined animals for signs of sickness and overall herd health.
- Participated in ongoing training opportunities to stay current on best practices within the poultry industry and apply them effectively in my role as Hatchery Assistant.
- Ensured compliance with animal welfare regulations through adherence to established guidelines and procedures.
- Managed inventory of supplies such as feeders, waterers, sanitizing products, and other essential items required for daily operations.
- Assisted in the successful hatching process with careful egg handling and incubation management.
- Enhanced productivity levels with consistent attention to detail when performing routine tasks such as weighing eggs or recording data.
- Improved hatchery operations by maintaining cleanliness and biosecurity protocols.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- delivering injections effectively to day old chicks to prevent diseases.
Crew Trainer
McDonald Family Restaurant
03.2012 - 09.2012
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and oversaw [Type] training programs for operations.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Facilitated virtual, in-person and blended learning sessions.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Set positive example for team members by providing high-quality, efficient service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Taught new team members correct procedures for all areas of operations.
- Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
- Developed and implemented successful onboarding program.
- Mentored junior employees to improve performance, food safety, and customer service.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Played a key role in the recruitment process by assessing candidates'' skills and aptitudes, ensuring well-rounded crews with complementary skillsets.
- Established and maintained quality control standards.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Developed job-specific competencies and performance standards.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Kiwi Saver Agent
Kiwi Saver
03.2009 - 04.2012
- Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Obtained client information by answering telephone calls.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Established strong customer relationships, building recommendations and loyalty.
- Negotiated favourable contract terms for clients, securing competitive rates and coverage options.
- Processed customer orders quickly and accurately for timely delivery.
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Developed new business and managed new and existing clients.
- Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
- Presented feedback to management on customer service trends and improvement areas.
- Resolved caller issues quickly and thoroughly.
- Adopted customer feedback in process and system improvement initiatives.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Filleter
Sanford And Talleys
01.1998 - 11.2008
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Training staffs to be up to standard in their work and cleanliness.
Shift Manager
McDonald Family Restaurant
03.2000 - 09.2008
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Promoted a positive work environment through open communication and constructive feedback.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Supervised ongoing daily production phases.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Trained and mentored new employees to maximize team performance.
Administration Officer
Samoan Advisory Council
03.1995 - 09.1997
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Streamlined budget tracking processes using accounting software which led to improved resource allocation decisions.
Assistant Manager
Homestead Chicken
03.1986 - 10.1990
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
AGE CARE CERT3 - AGECARE
MAX TRAININGS
Fountain Gate, VIC11.2024
High School Diploma -
ELITE TRAINING INSTITUTE
Carrum Downs, VIC02.2019
Skills
- Staff Development
- Problem Resolution
- Team Supervision
- Policy Enforcement
- Reporting Requirements
- Good Judgment
- Team Leadership
- Delivery overseeing
- Bank Deposit Preparation
- Customer Relationship Management
- Cleaning procedures
- Employee Development
- Onboarding and Orientation
- Administration and Reporting
- Conflict Resolution
- Complaint Handling
- People Management
- Employee Motivation
- Performance Evaluations
- Employee Coaching and Mentoring
- Customer Service
- Performance Tracking and Evaluation
- Staff Training
- Task Delegation
- Reporting skills
- Performance reviewing
- Training and Development
- Workplace Safety
- Cultural Awareness
- Verbal Communication
- Supervision and leadership
- Customer Relations
Certification
Diploma of Early Childhood Education and Care
Shift Management Excellence Course
Reading, Singing, Dancing and travelling
I love reading great novels especially true stories about people's lives. Reading about people's stories is a way of learning for me.
I love singing especially country music and old school music. it is also a family talent.
I have always wanted to travel the world before I pass on to the next life.
Languages
English
Elementary
Samoan
Elementary
Timeline
Night Shift Manager
McDonald Family Restaurant
09.2020 - Current
Call Centre Representative
Amplifon Hearing Health Care
06.2018 - 09.2020
Hatchery Assistant
Aviagen
06.2012 - 09.2014
Crew Trainer
McDonald Family Restaurant
03.2012 - 09.2012
Kiwi Saver Agent
Kiwi Saver
03.2009 - 04.2012
Shift Manager
McDonald Family Restaurant
03.2000 - 09.2008
Filleter
Sanford And Talleys
01.1998 - 11.2008
Administration Officer
Samoan Advisory Council
03.1995 - 09.1997
Assistant Manager
Homestead Chicken
03.1986 - 10.1990
AGE CARE CERT3 - AGECARE
MAX TRAININGS
High School Diploma -
ELITE TRAINING INSTITUTE
Diploma of Early Childhood Education and Care
Shift Management Excellence Course
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