Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 10+ years in hospitality Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Night Shift Manager
McDonald Family Restaurant
09.2020 - Current
Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
Created nightly shift task lists to assign duties to each employee.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Boosted sales by executing effective merchandising plans and promotional activities.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Oversaw restocking of supplies and other functions to prepare for daytime business.
Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
Developed detailed plans based on broad guidance and direction.
Assisted in organizing and overseeing assignments to drive operational excellence.
Managed conflict resolution among staff members, promoting a harmonious working environment conducive to peak performance levels.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained premises security for personnel safety and loss prevention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed [Number] employees in delivering smooth, productive night shift operations.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Walked around facility frequently to check activities.
Set aggressive targets for employees to drive company success and strengthen motivation.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Conducted nightly inventory management procedures to track sales and stock levels.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Supervised employees and oversaw quality compliance with company standards for food and services.
Processed customer orders quickly and accurately to meet dispatch targets.
Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
Defined clear targets and objectives and communicated to other team members.
Increased employee retention through fostering a positive work culture and offering growth opportunities within the organization.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained and mentored new and existing staff to achieve best practices.
Assessed and adjusted staffing levels to meet operational demands.
Maintained a safe and clean work environment by enforcing strict adherence to company policies and procedures.
Coached crew members to optimize performance and motivate toward more efficient work.
Built constructive working relationships to aid staff loyalty, motivation and productivity.
Cooperated with coworkers to improve customer experience and manage storefront.
Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Provided first-rate service to all customers regardless of time or concern.
Organized shift meetings to communicate and resolve issues for night operations.
Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
Enhanced team communication by conducting regular briefings and feedback sessions.
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
Ensured high levels of customer satisfaction with timely resolution of complaints and concerns.
Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Call Centre Representative
Amplifon Hearing Health Care
06.2018 - 09.2020
Cultivated interpersonal skills by building positive relationships with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Exercised leadership capabilities by successfully motivating and inspiring others.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrated respect, friendliness and willingness to help wherever needed.
Resolved problems, improved operations and provided exceptional service.
Demonstrated strong organizational and time management skills while managing multiple projects.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Setting appointments for customers and follow ups.
Hatchery Assistant
Aviagen
06.2012 - 09.2014
Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
Used time-management strength to cross-train associates to cover more areas without increasing expense.
Performed [Type ] tests and samplings to evaluation of water quality and temperature.
Increased efficiency by conducting regular equipment inspections and maintenance tasks as necessary.
Reduced mortality rates, ensuring proper vaccination schedules for chicks.
Established a positive work culture by fostering open communication and actively supporting fellow team members in their roles.
Packaged [Type] products for shipment and additional processing.
Collaborated with team members in achieving shared goals related to productivity, efficiency, and overall hatchery success.
Maintained accurate records of egg production, hatchability, and chick quality to support continuous improvement efforts.
Maintained growth, feeding, production, and cost records for [Type] livestock.
Enhanced egg production by monitoring environmental conditions and adjusting as needed.
Promoted a safe working environment by adhering to industry-standard safety practices at all times while on duty.
Contributed to efficient hatchery workflow by sorting, counting, and boxing day-old chicks for shipment.
Examined animals for signs of sickness and overall herd health.
Participated in ongoing training opportunities to stay current on best practices within the poultry industry and apply them effectively in my role as Hatchery Assistant.
Ensured compliance with animal welfare regulations through adherence to established guidelines and procedures.
Managed inventory of supplies such as feeders, waterers, sanitizing products, and other essential items required for daily operations.
Assisted in the successful hatching process with careful egg handling and incubation management.
Enhanced productivity levels with consistent attention to detail when performing routine tasks such as weighing eggs or recording data.
Improved hatchery operations by maintaining cleanliness and biosecurity protocols.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
delivering injections effectively to day old chicks to prevent diseases.
Crew Trainer
McDonald Family Restaurant
03.2012 - 09.2012
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and oversaw [Type] training programs for operations.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Facilitated virtual, in-person and blended learning sessions.
Maintained current knowledge of all team position requirements.
Evaluated crew members'' progress and provided constructive feedback for continuous development.
Set positive example for team members by providing high-quality, efficient service.
Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Documented training and progress on database to enable tracking history and maintain accurate records.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Taught new team members correct procedures for all areas of operations.
Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
Developed and implemented successful onboarding program.
Mentored junior employees to improve performance, food safety, and customer service.
Facilitated open communication between crew members, promoting teamwork and collaboration.
Played a key role in the recruitment process by assessing candidates'' skills and aptitudes, ensuring well-rounded crews with complementary skillsets.
Established and maintained quality control standards.
Trained other employees in customer service, food safety, and performance requirements.
Greeted customers with smile and provided friendly service to professionally handle every need.
Developed job-specific competencies and performance standards.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Enhanced crew performance by implementing effective training strategies and customized lesson plans.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Kiwi Saver Agent
Kiwi Saver
03.2009 - 04.2012
Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Obtained client information by answering telephone calls.
Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Prepared and presented contracts and other legal documents to clients.
Established strong customer relationships, building recommendations and loyalty.
Negotiated favourable contract terms for clients, securing competitive rates and coverage options.
Processed customer orders quickly and accurately for timely delivery.
Informed clients of policies and procedures.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Developed new business and managed new and existing clients.
Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
Presented feedback to management on customer service trends and improvement areas.
Resolved caller issues quickly and thoroughly.
Adopted customer feedback in process and system improvement initiatives.
Handled and promptly resolved customer complaints to maintain professional relationships.
Filleter
Sanford And Talleys
01.1998 - 11.2008
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Delivered services to customer locations within specific timeframes.
Passionate about learning and committed to continual improvement.
Skilled at working independently and collaboratively in a team environment.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Paid attention to detail while completing assignments.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Training staffs to be up to standard in their work and cleanliness.
Shift Manager
McDonald Family Restaurant
03.2000 - 09.2008
Led improvement initiatives to advance operational efficiencies and increase revenue.
Promoted a positive work environment through open communication and constructive feedback.
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Cooperated with coworkers to improve customer experience and manage storefront.
Tracked receipts, employee hours, and inventory movements.
Implemented policies and standard operating procedures for continuous improvement.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Excelled in every store position and regularly backed up front-line staff.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Coached crew members to optimize performance and motivate toward more efficient work.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Supervised ongoing daily production phases.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Monitored daily and weekly key performance indicators to maintain on-track status.
Trained and mentored new employees to maximize team performance.
Administration Officer
Samoan Advisory Council
03.1995 - 09.1997
Aided colleagues, managers, and customers through regular communication and assistance.
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Streamlined budget tracking processes using accounting software which led to improved resource allocation decisions.
Assistant Manager
Homestead Chicken
03.1986 - 10.1990
Established team priorities, maintained schedules and monitored performance.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Created employee schedules to align coverage with forecasted demands.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Improved customer satisfaction by addressing and resolving complaints promptly.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
AGE CARE CERT3 - AGECARE
MAX TRAININGS
Fountain Gate, VIC
11.2024
High School Diploma -
ELITE TRAINING INSTITUTE
Carrum Downs, VIC
02.2019
Skills
Staff Development
Problem Resolution
Team Supervision
Policy Enforcement
Reporting Requirements
Good Judgment
Team Leadership
Delivery overseeing
Bank Deposit Preparation
Customer Relationship Management
Cleaning procedures
Employee Development
Onboarding and Orientation
Administration and Reporting
Conflict Resolution
Complaint Handling
People Management
Employee Motivation
Performance Evaluations
Employee Coaching and Mentoring
Customer Service
Performance Tracking and Evaluation
Staff Training
Task Delegation
Reporting skills
Performance reviewing
Training and Development
Workplace Safety
Cultural Awareness
Verbal Communication
Supervision and leadership
Customer Relations
Certification
Diploma of Early Childhood Education and Care
Shift Management Excellence Course
Reading, Singing, Dancing and travelling
I love reading great novels especially true stories about people's lives. Reading about people's stories is a way of learning for me.
I love singing especially country music and old school music. it is also a family talent.
I have always wanted to travel the world before I pass on to the next life.
Languages
English
Elementary
Samoan
Elementary
Timeline
Night Shift Manager
McDonald Family Restaurant
09.2020 - Current
Call Centre Representative
Amplifon Hearing Health Care
06.2018 - 09.2020
Hatchery Assistant
Aviagen
06.2012 - 09.2014
Crew Trainer
McDonald Family Restaurant
03.2012 - 09.2012
Kiwi Saver Agent
Kiwi Saver
03.2009 - 04.2012
Shift Manager
McDonald Family Restaurant
03.2000 - 09.2008
Filleter
Sanford And Talleys
01.1998 - 11.2008
Administration Officer
Samoan Advisory Council
03.1995 - 09.1997
Assistant Manager
Homestead Chicken
03.1986 - 10.1990
AGE CARE CERT3 - AGECARE
MAX TRAININGS
High School Diploma -
ELITE TRAINING INSTITUTE
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