Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Hi, I’m

Salome Khibaia

Hotel Manufacturer
Batumi,Georgia
Salome Khibaia

Summary

Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. customer service with proven bartending skills.

hardworking with plenty of energy and drive to do duties in professional manner.

Enjoying being part of a team and can get extremely well with all age groups and cultures.

Overview

5
years of professional experience
1
year of post-secondary education
8
Certifications
4
Languages

Work History

MSC Mediterranean Shipping
Naples, Italy

Bar Waitress
12.2022 - Current

Job overview

  • Took drink and food orders, detailed new menu items and specials and recommended add-ons.
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Assisted other bar staff with seating and taking orders when backed-up or unavailable.
  • Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
  • Performed opening and closing duties within bar area according to schedule.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Assisted with bartending duties during high-volume shifts.

Princess Casino
Batumi, Georgia

Waitress
10.2021 - 03.2022

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Met with chef to review daily specials and menu changes.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Intourist Hotel Kazbegi
Kazbegi, Georgia

Concierge Agent
01.2021 - 07.2021

Job overview

  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Autograph Collection Hotels
Guria, Georgia

Waitress
09.2019 - 10.2020

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Informed customers about daily and seasonal specials.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Hilton
Batumi, Georgia

Trainee
06.2018 - 12.2018

Job overview

  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Interacted with customers under supervision to support operational objectives.
  • Collaborated with employees from various backgrounds.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Education

Black Sea
Georgia

Specialist in Hospitality Management
12.2017 - 12.2018

University Overview

Skills

    Conflict management

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Additional Information

Additional Information

Vaccinated | 3 dose (Pfizer)

Yellow fever

No visible tatto's

Certification

Seafer Medical

Timeline

Bar Waitress
MSC Mediterranean Shipping
12.2022 - Current

Passenger safety, cargo safety and full integrity

09-2022

Food safety and hygiene for galley staff

09-2022

Designated security duties for seaferers

05-2022

STW Crowd Management

04-2022

STW Crisis Management

04-2022

English language test - Marlins

03-2022

Basic Safety

03-2022

Seafer Medical

02-2022
Waitress
Princess Casino
10.2021 - 03.2022
Concierge Agent
Intourist Hotel Kazbegi
01.2021 - 07.2021
Waitress
Autograph Collection Hotels
09.2019 - 10.2020
Trainee
Hilton
06.2018 - 12.2018
Black Sea
Specialist in Hospitality Management
12.2017 - 12.2018

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Salome KhibaiaHotel Manufacturer