Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team needs. Strong problem solver with great communication skills, having 9 years of customer related experience.
Overview
8
8
years of professional experience
Work History
Contact Centre Representative
Aia Insurance
2023.09 - Current
Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.
Managed over 40 calls per day resolving customer complaints, and related queries.
Proven ability to learn quickly and adapt to new situations.
Worked well in team setting, providing support and guide
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Enhanced team productivity through effective collaboration and communication with colleagues
Customer Sales Consultant
sydney tour and transport
2020.05 - 2023.01
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense opportunities.
Communicated clearly and concisely, effectively drawing listeners into conversation.
Handled rejection professionally and maintained calm demeanor in difficult situations.
Offered coupons and other incentives to increase sales.
Enhanced team performance through consistent coaching and training sessions
Customer Service Representative
Fitness First
2021.10 - 2022.09
Encouraged and motivated members to attend group fitness classes to boost profitability
Collected payments, renewed memberships and resolved billing issues
Operated telephone switchboard to provide information, take messages and forward calls
Welcomed members and visitors to gym and provided accurate information concerning available programs and activities
Resolved customer complaints and made necessary updates to customers' accounts
Greeted customers, answered general questions and directed to appropriate locations
Supplied callers with office address and directions, employee email addresses and phone extensions
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Sales Representative
Fitness First
2019.04 - 2021.10
Contacted new and existing customers to outline benefits of products.
Improved overall customer purchasing experiences to promote steady revenue
Answered product questions with up-to-date knowledge of sales and promotions
Demonstrated product features to align with customer needs
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
Sourced new sales opportunities through inbound lead follow-up
Followed up face-to-face guest interaction with email, phone, or mail correspondence.
Junior Soccer Coach
lidcombe waratah FC
2016.01 - 2018.12
Instilled love of sport by helping players to fully grasp gameplay
Improved team behavior by modeling correct actions and instilling discipline
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
Developed training and exercise programs to meet individual requirements and team play strategies
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility
Assessed player abilities and assigned positions according to individual strengths
Ran drills and fitness circuits to improve athletes' coordination and skills
Reviewed game tapes of competitor events to understand strategies and plan approaches
Guided team through difficult situations, player injuries and tough losses.
Promotional Staff Member
crunch fitness
2015.11 - 2016.12
Built strong base of loyal customers through friendly interactions and professional engagement
Created welcoming environment to entice customers to sample products
Created positive product impressions by engaging with potential customers to increase sales.
Education
High School Diploma -
Birrong Girls High School
Birrong NSW
12.2018
High School Diploma -
Homebush Tamil School
Homebush, NSW
11.2017
Skills
Teamwork and Collaboration
Good Telephone Etiquette
Decision-Making
Analytical and Critical Thinking
Problem-Solving
Written Communication
Organization and Time Management
Relationship Building
Languages
Tamil
References
Sydney Tour and Transport, Krish, 0432336356
Timeline
Contact Centre Representative
Aia Insurance
2023.09 - Current
Customer Service Representative
Fitness First
2021.10 - 2022.09
Customer Sales Consultant
sydney tour and transport
2020.05 - 2023.01
Sales Representative
Fitness First
2019.04 - 2021.10
Junior Soccer Coach
lidcombe waratah FC
2016.01 - 2018.12
Promotional Staff Member
crunch fitness
2015.11 - 2016.12
High School Diploma -
Birrong Girls High School
High School Diploma -
Homebush Tamil School
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