Salomeya Raveendran
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team needs. Strong problem solver with great communication skills, having 9 years of customer related experience.
Overview
8
8
years of professional experience
Work History
Contact Centre Representative
Aia Insurance
09.2023 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Managed over 40 calls per day resolving customer complaints, and related queries.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guide
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Enhanced team productivity through effective collaboration and communication with colleagues
Customer Sales Consultant
sydney tour and transport
05.2020 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense opportunities.
- Communicated clearly and concisely, effectively drawing listeners into conversation.
- Handled rejection professionally and maintained calm demeanor in difficult situations.
- Offered coupons and other incentives to increase sales.
- Enhanced team performance through consistent coaching and training sessions
Customer Service Representative
Fitness First
10.2021 - 09.2022
- Encouraged and motivated members to attend group fitness classes to boost profitability
- Collected payments, renewed memberships and resolved billing issues
- Operated telephone switchboard to provide information, take messages and forward calls
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities
- Resolved customer complaints and made necessary updates to customers' accounts
- Greeted customers, answered general questions and directed to appropriate locations
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Sales Representative
Fitness First
04.2019 - 10.2021
- Contacted new and existing customers to outline benefits of products.
- Improved overall customer purchasing experiences to promote steady revenue
- Answered product questions with up-to-date knowledge of sales and promotions
- Demonstrated product features to align with customer needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Sourced new sales opportunities through inbound lead follow-up
- Followed up face-to-face guest interaction with email, phone, or mail correspondence.
Junior Soccer Coach
lidcombe waratah FC
01.2016 - 12.2018
- Instilled love of sport by helping players to fully grasp gameplay
- Improved team behavior by modeling correct actions and instilling discipline
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
- Developed training and exercise programs to meet individual requirements and team play strategies
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility
- Assessed player abilities and assigned positions according to individual strengths
- Ran drills and fitness circuits to improve athletes' coordination and skills
- Reviewed game tapes of competitor events to understand strategies and plan approaches
- Guided team through difficult situations, player injuries and tough losses.
Promotional Staff Member
crunch fitness
11.2015 - 12.2016
- Built strong base of loyal customers through friendly interactions and professional engagement
- Created welcoming environment to entice customers to sample products
- Created positive product impressions by engaging with potential customers to increase sales.
Education
High School Diploma -
Birrong Girls High School
Birrong NSW12.2018
High School Diploma -
Homebush Tamil School
Homebush, NSW11.2017
Skills
- Teamwork and Collaboration
- Good Telephone Etiquette
- Decision-Making
- Analytical and Critical Thinking
- Problem-Solving
- Written Communication
- Organization and Time Management
- Relationship Building
Languages
Tamil
References
Sydney Tour and Transport, Krish, 0432336356
Timeline
Contact Centre Representative
Aia Insurance
09.2023 - Current
Customer Service Representative
Fitness First
10.2021 - 09.2022
Customer Sales Consultant
sydney tour and transport
05.2020 - 01.2023
Sales Representative
Fitness First
04.2019 - 10.2021
Junior Soccer Coach
lidcombe waratah FC
01.2016 - 12.2018
Promotional Staff Member
crunch fitness
11.2015 - 12.2016
High School Diploma -
Birrong Girls High School
High School Diploma -
Homebush Tamil School
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