Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Salon Thapa

Sydney,NSW

Summary

Ambitious IT professional with great technical abilities and an extensive educational background in information technology. Experienced in troubleshooting, network management, and customer support, as well as the ability to implement and maintain IT solutions. Capable of functioning under pressure, with a strong focus on producing excellent outcomes and increasing client satisfaction. Enthusiastic about learning new technologies, improving skills and quick learner to stay updated with industry trends.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support

XYZ
Sydney
06.2024 - Current

· Control user accounts, permissions, and access rights in Microsoft 365.

· Implement and maintain security policies to safeguard organizational data.

· Assist in the deployment and management of cloud services and applications.

· Maintain and upgrade your system on a regular basis to guarantee optimal performance.

· Troubleshoot Windows 10 and 11, including Blue Screen of Death (BSOD), network connectivity issues, and audio abnormalities.

Clients received technical support both on-site and remotely

Customer Service Representative

Coles Express
Kingsgrove
02.2022 - Current

· Provide excellent customer service, ensuring a pleasant shopping experience for customers.

· Able to work in pressure environment, respond to consumer concerns and handle critical issues efficiently.

· Ability to perform multitasking, while maintaining customer satisfaction.

· Assist in inventory management, regular stock inspections and ensuring quality of products.

· Maintain store standard, ensuring stocked are organized properly and focusing on cleanliness of store.

· Ensure a safe and welcoming workplace for customers and team members.

· Perfect handling of cash transactions with target of zero variance.

· Execute company rules and regulations.

· Holder of Australian driver’s licence, allowing extra flexibility for travel and on-site support.

Education

Bachelor of Science - Information Technology

Victoria University
Sydney, NSW

Skills

Foundational knowledge in assigning IP address and configuring routers and switches

Proficient in IP address assignment and configuring PCs, printers and servers

Skilled in troubleshooting windows 10/11, resolving issues like BSOD, network connectivity, audios malfunctions, patching and installation of OS system software and applications, monitoring OS performance and reliability

Experienced in installing and configuring Active Directory, DHCP, DNS, FTP, in server

Capable of implementing group policies for software installation, windows, security and administrative purposes

Advanced knowledge for management and monitoring of end host devices using Microsoft Intune

Managing and troubleshooting Microsoft 365 General settings, Email Services, SharePoint, Team, security authentication (SSO, MFA) and Compliance

Advanced knowledge of Azure AD, Storage, Virtual Machines and resource management

Executing printer troubleshooting such as IP address, tonner replacement, and paper replacement

Skilled in managing server backup and recovery using AWS, Azure, SAN/DVD storage

Strong ability to build rapport with customers, handle difficult situations, and resolve issues effectively

Collect relevant information and diagnosis issue before escalating tickets to level 2/3

Experienced in solving technical issues using Remote Desktop Connection, Zoom, Teams

Certification

· Career Essentials in System Administration by Microsoft and LinkedIn

· Microsoft 365: Administration by LinkedIn

· Cloud Management with Microsoft Intune by LinkedIn

· Windows 10 for IT Support: Troubleshooting Basics by LinkedIn

· Windows 11 for IT Support: Advanced Troubleshooting by LinkedIn

· Microsoft Azure Fundamentals: Describe Cloud Concepts by Microsoft

· Zendesk Customer Service Professional Certificate by Zendesk

References

References available upon request.

Timeline

IT Support

XYZ
06.2024 - Current

Customer Service Representative

Coles Express
02.2022 - Current

Bachelor of Science - Information Technology

Victoria University

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Salon Thapa