Summary
Overview
Work History
Education
Skills
Timeline
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Saloni Prajapati

Perth, Marangaroo

Summary

Dynamic individual with hands-on experience in talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Shivay Group
12.2024 - Current
  • Responded to customer requests for services, and company information.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Loan Assistant

HDFC Bank Private
08.2021 - 06.2023
  • Monitored key dates to obtain information by deadlines.
  • Communicated with customers daily to request information and complete paperwork.
  • Managed transfer of files for underwriter approval, mortgage loan handling, and closing process, resulting in speedier workflows.
  • Assembled important paperwork and disclosures for borrower.
  • Reviewed application files to check for completion and compliance with institutional standards.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Answered inquiries and provided superior customer service to clients.

Intern

Hope Entrepreneurship Pty Ltd
06.2016 - 02.2020
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Generated reports detailing findings and recommendations.

Education

Master of Commerce - Accounting

Umiya University
05-2016

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Product promotion
  • Document control
  • Customer service
  • Customer relations
  • Recordkeeping strengths

Timeline

Customer Service Representative

Shivay Group
12.2024 - Current

Loan Assistant

HDFC Bank Private
08.2021 - 06.2023

Intern

Hope Entrepreneurship Pty Ltd
06.2016 - 02.2020

Master of Commerce - Accounting

Umiya University

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Saloni Prajapati