Salote Niubalavu
Customer Service/Sales Representative
Coomera
Summary
Dynamic professional with a proven track record of exceeding goals, notably at Talisasa Investments Limited Fiji, where innovative sales strategies led to significant client base expansion. Skilled in analytical thinking and excellent communication, adept at fostering partnerships and delivering results. Showcasing a blend of hard and soft skills to drive success and team cohesion.
Overview
6
6
years of professional experience
Work History
Special Needs Babysitter/Student Volunteer
Marica Wiliame
01.2024 - 06.2024
- Improved communication skills with non-verbal children through sign language and other alternative methods.
- Assisted children in achieving milestones by implementing targeted therapies under professional supervision.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Provided compassionate support during challenging situations, demonstrating empathy and understanding of each child''s unique struggles.
- Developed strong rapport with every child under my care creating an amicable relationship.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Offered support to assist with supervising special needs individuals in home.
- Prepared meals and snacks and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
Receptionist Administrator
Oceanica Intellectual Property Lawyers
11.2022 - 10.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 6 employees.
Conservation Volunteer
WWF- Pacific Fiji
10.2022 - 10.2023
- Supported wildlife population monitoring efforts through data collection and analysis.
- Facilitated volunteer training sessions, ensuring proper techniques were employed during conservation work.
- Enhanced habitat quality by conducting native species plantings and invasive species removals.
- Played an active role in wildfire prevention and response by participating in firebreak creation and hazard reduction activities.
- Assisted in the maintenance of trails, fences, and signage to improve visitor experiences and safety.
- Assisted with fundraising events, contributing to the securing of vital resources for ongoing conservation initiatives.
- Cared for seeds, clippings and buds and monitored plantings to cultivate desired harvests.
Catering Sales Manager
Talisasa Investments Limited Fiji
01.2021 - 09.2023
- Strengthened client relationships through consistent communication and excellent customer service.
- Exceeded both quarterly and annual sales goals.
- Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Maximized event profitability by upselling additional services and menu items to clients.
- Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
- Monitored industry trends to stay competitive within the catering market space.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Church Volunteer
World Harvest Centre Youth
01.2018 - 09.2023
- Actively participated in ongoing training sessions and workshops to further develop personal skills relevant to volunteering in a church setting.
- Managed event logistics for holiday celebrations, ensuring smooth operations and enjoyable experiences for all attendees.
- Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
- Led worship music performances during services, uplifting the congregation through song and praise.
- Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
- Sourced and distributed food and supplies to those in need.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Taught Sunday school classes to impart values of faith.
- Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.
Airline Customer Service Agent
Pacific Centrecom Fiji Limited (Air Malta)
02.2022 - 07.2022
- Assisted in reducing company costs by identifying opportunities for discounts or promotions during the booking process.
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
- Streamlined reservation processes for quicker response times and improved customer experiences.
- Provided thorough guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to adequately prepare for their flights.
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and up todate.
- Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
- Contributed to a positive work environment through collaboration with colleagues and adherence to company policies and procedures.
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
Volunteer
University of South Pacific Fiji
12.2021 - 03.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Youth Initiative Program
John C Maxwell
01.2022 - 02.2022
- Developed strong partnerships with schools to promote academic achievement among participating students.
- Increased parental involvement by hosting regular meetings to discuss program updates, share successes, and address concerns.
- Maintained detailed records of participant attendance and performance data for grant reporting purposes.
- Utilized evidence-based practices in designing programs that fostered critical thinking skills among participants.
- Enhanced youth engagement by incorporating interactive activities and group projects into program curriculum.
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
Consultant Volunteer
Ministry Of Education Fiji
11.2021 - 02.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for Students.
- Provided ongoing support to Students post-implementation, ensuring long-term success of implemented solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to students and collegues.
Volunteer
Ministry of Women and Children Fiji
04.2021 - 06.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
Customer Service Consultant
Pack Leader Pacific Fiji -Victoria Energy Auditors
02.2021 - 06.2021
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Audited documentation to identify errors and documented findings for review and action.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Cafe Manager
Coffee Beans Café Fiji
01.2020 - 08.2020
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Secured daily cash by verifying totals and making nightly deposits.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Airline Customer Service Agent
Mind Pearl Group ( Swiss Airlines)
01.2019 - 08.2019
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Increased repeat business through personalized interactions and building rapport with customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Disaster Relief Volunteer
Namacu Youth Group -Outreach After Cyclone Winston
04.2018 - 06.2018
- Organized fundraisers and events to generate resources needed for ongoing disaster relief efforts.
- Provided emotional support to disaster survivors, helping them cope with trauma and loss more effectively.
- Supported affected populations by coordinating and distributing essential supplies during disaster relief operations.
- Coordinated shelter operations to provide temporary housing solutions for displaced individuals and families after disasters.
- Helped clients navigate social services system and access needed resources.
Education
Certicate 3 & Diploma - Cert3 Individual Support/Diploma Community Welfare
Alana Kaye College
Southport, QLD 04.2001 -
Certificate - Caregiving & Child Minding
ServicePro Tourism Hospitality Institution
Suva, Fiji Island 04.2001 -
Bachelor of Arts Majoring in Law & Business Manage
University Of South Pacific
Suva, Fiji Islands01.2022
Driving License - Defence Driving ( Full License
Fiji Licencing Authoirty (LTA)
Suva, Fiji Islands 04.2001 -
High School Diploma -
Saint Joseph's Secondary School
Suva, Fiji Islands 04.2001 -
Skills
Multitasking Abilities
Coordination and Teamwork
Creative Thinking
Activity Planning
Excellent Communication
Self Motivation
Punctual and Reliable
Team building
Attention to Detail
Problem-solving aptitude
Documentation And Reporting
Adaptability
Analytical Thinking
Microsoft Excel
Computer Proficiency
Paperwork Processing
Call Center Operations
Timeline
Special Needs Babysitter/Student Volunteer
Marica Wiliame
01.2024 - 06.2024
Receptionist Administrator
Oceanica Intellectual Property Lawyers
11.2022 - 10.2023
Conservation Volunteer
WWF- Pacific Fiji
10.2022 - 10.2023
Airline Customer Service Agent
Pacific Centrecom Fiji Limited (Air Malta)
02.2022 - 07.2022
Youth Initiative Program
John C Maxwell
01.2022 - 02.2022
Volunteer
University of South Pacific Fiji
12.2021 - 03.2022
Consultant Volunteer
Ministry Of Education Fiji
11.2021 - 02.2022
Volunteer
Ministry of Women and Children Fiji
04.2021 - 06.2021
Customer Service Consultant
Pack Leader Pacific Fiji -Victoria Energy Auditors
02.2021 - 06.2021
Catering Sales Manager
Talisasa Investments Limited Fiji
01.2021 - 09.2023
Cafe Manager
Coffee Beans Café Fiji
01.2020 - 08.2020
Airline Customer Service Agent
Mind Pearl Group ( Swiss Airlines)
01.2019 - 08.2019
Disaster Relief Volunteer
Namacu Youth Group -Outreach After Cyclone Winston
04.2018 - 06.2018
Church Volunteer
World Harvest Centre Youth
01.2018 - 09.2023
Certicate 3 & Diploma - Cert3 Individual Support/Diploma Community Welfare
Alana Kaye College
04.2001 -
Certificate - Caregiving & Child Minding
ServicePro Tourism Hospitality Institution
04.2001 -
Driving License - Defence Driving ( Full License
Fiji Licencing Authoirty (LTA)
04.2001 -
High School Diploma -
Saint Joseph's Secondary School
04.2001 -
Bachelor of Arts Majoring in Law & Business Manage
University Of South Pacific
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