Salote Taka
Blacktown
Summary
Experienced administrator with a strong background in human resources, offering a wide range of office management skills and expertise in meeting staffing needs. Skilled in providing exceptional customer service to both internal and external customers. Proficient in Microsoft Office programs, demonstrating adaptability to change, self-reliance, and consistently exceeding expectations.
Overview
34
34
years of professional experience
Work History
Customer Service Officer
MEGT Australia
12.2020 - Current
- Provide administrative support and reconciliation activities for apprenticeship claims
- Achieve set KPIs in term of payment of claims
- Work cohesively with all internal and external customers to provide a solution-based service
- Develop and maintain an understanding of all related government guideline pertaining to AASN programs
- Ensure all eligibility requests are addressed within a timely manner
Clerk Grade 4
UPS
10.2020 - Current
- Responsible for rapid and efficient processing of incoming shipments of mails
- Unloading, scanning and distribution of mails
Freight Handler
FEDEX
06.2020 - 10.2020
- Responsible for rapid and efficient processing of incoming shipments of mails
- Unloading, scanning and distribution of mails
- Established and maintained customer satisfaction through social interactions and timely assistance
Senior Administrator/ Human Resources Coordinator Officer
Ministry of Industry, Trade and Tourism
01.2018 - 02.2019
- Devised hiring and recruitment policies for more than 100-employee Ministry
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees
- Providing administrative support to executives as directed including answering telephones, maintaining personal schedules, coordinating travel and meetings, preparing expense reports and managing consequences
- Providing direct support to Senior Management as needed, including managing expenses, credentialing, licensure and any additional documentation as required and Coordinating, confirming, and tracking executive's travel or lodging arrangements
Senior Administrative Officer, Training
Ministry of Infrastructure and Transport
07.2017 - 12.2017
- Analysed company training methods and adjusted rectify issues, increase efficiency, and exceed training goals, resulting in employees getting the right training
- Wrote training manuals for all employees and each position according to strict company guidelines and training protocols
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
Manager - Human Resources Policy Unit
Ministry of Infrastructure and Transport
09.2016 - 12.2017
- Responded to requests from senior officials and staff in the office for information from multiple sources and Assisted to coordinate and assemble data to respond to inquiries from senior management
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees and Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour
- Completed human resource operational requirements by scheduling and assigning employees
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
Senior Administrative Officer - Corporate Services Division
Ministry of Infrastructure and Transport
03.2013 - 07.2017
- Providing administrative support to executives as directed including answering telephones, maintaining personal schedules, coordinating travel and meetings, preparing expense reports and managing consequences
Administration Officer, Registrar of Companies
Ministry of Justice
01.2012 - 12.2012
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Worked with senior management to initiate new projects and assist in various processes
Administration Officer
Official Receivers Office
02.2009 - 01.2012
- Established and updated work schedules to account for changing staff levels and expected workloads
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Executive Officer
Trade Marks Office
03.2006 - 02.2009
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
Clerical Officer - Birth, Deaths and Marriage Office
Ministry of Justice
03.1995 - 03.2006
- Registration of new births, Marriage and Deaths
- Maintained accurate records and confidentiality of registrations and periodical inventory
- Maintained employee files in accordance with company policies and legal requirements
Office Assistant
Fiji Meteorological Office
01.1994 - 03.1995
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Temporary Relieving Clerical Officer
Fiji Elections Office
09.1991 - 09.1993
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Education
Post Graduate Certificate - Human Resources
University of the South Pacific
09.2019
Bachelor of Arts Degree - Management, Public Administration, Tourism Studies
University of the South Pacific
04.2016
Skills
- Computing Skills (Microsoft)
- Communication Skills
- Adaptability
- Strong Result Focus
- Teamwork
- Attention to detail
- Work autonomously
Short Courses And Training
- Certificate of Attendance - Association of AMBA Accredited - Faculty of Business and Economic, USP, 02/02/19
- ACCREDITED JOB EVALUATION TRAINING (SP10 METHOD), 07/01/17, 07/01/20, Nasese training Centre, Ministry of Civil Service
- Open Merit Recruitment Selection Training, 04/28/16 - 04/29/16, Ministry of Civil service
- New Discipline Guideline, 05/15/17 - 05/16/17, CSRMU, Ministry of Civil Service
- Prosecution Skills Workshop, 11/09/15 - 11/10/15, Judicial Department
- Protocol Training Programme for Official in Fiji, 05/18/15 - 05/22/15, Singapore Cooperation Programme
- Good Governance recruitment and Selection Processes Workshops, 10/07/14 - 10/09/14, Pacific Islands Centre for Public Service Training and Development
- Middle Managers Leadership Training, 06/10/13 - 06/14/13, RFNS Viti, Tongalevu
- Certificate of Completion - Training for Trainers - Module 1, FNU, 10/02/11
- HR Pasifika - Certificate of Participation - Australia/ Fiji Law and Justice Sector Programme, Recruitment and Selection, Promotion and Career Planning, Consulting Skills, Problem Solving, Internal Consulting Skills
- Certificate of Completion - Training for Service Excellence Evaluator, 05/21/12 - 05/25/12
- Strategic Planning & Management Workshop, 03/11/09 - 03/13/09, CTD Nasese Suva
- Human Resource Planning Management & Development Course, 03/07/07 - 03/09/07
- Enforcement of Intellectual Property Rights, 02/18/08 - 02/29/08, WIPO Tokyo, Japan
Key Skills And Attributes
- Computing Skills (Microsoft)
- Communication Skills
- Adaptability
- Strong Result Focus
- Teamwork
- Attention to detail
- Work autonomously
Languages
English
Full Professional
Timeline
Customer Service Officer
MEGT Australia
12.2020 - Current
Clerk Grade 4
UPS
10.2020 - Current
Freight Handler
FEDEX
06.2020 - 10.2020
Senior Administrator/ Human Resources Coordinator Officer
Ministry of Industry, Trade and Tourism
01.2018 - 02.2019
Senior Administrative Officer, Training
Ministry of Infrastructure and Transport
07.2017 - 12.2017
Manager - Human Resources Policy Unit
Ministry of Infrastructure and Transport
09.2016 - 12.2017
Senior Administrative Officer - Corporate Services Division
Ministry of Infrastructure and Transport
03.2013 - 07.2017
Administration Officer, Registrar of Companies
Ministry of Justice
01.2012 - 12.2012
Administration Officer
Official Receivers Office
02.2009 - 01.2012
Executive Officer
Trade Marks Office
03.2006 - 02.2009
Clerical Officer - Birth, Deaths and Marriage Office
Ministry of Justice
03.1995 - 03.2006
Office Assistant
Fiji Meteorological Office
01.1994 - 03.1995
Temporary Relieving Clerical Officer
Fiji Elections Office
09.1991 - 09.1993
Bachelor of Arts Degree - Management, Public Administration, Tourism Studies
University of the South Pacific
Post Graduate Certificate - Human Resources
University of the South Pacific
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