Salote Toganivalu
Eight mile plains
Summary
A proactive and focus-driven individual, offering well-rounded experience in specializing in administrative and accounting tasks, focused on demonstrating a commitment to delivering exceptional service, whilst consistently meeting productivity goals. Highly established in a diversity of fast-paced and challenging environments, with proven capacity to work well under pressure, collaborating with all members of an organization to achieve success throughout. Possessing commitment to supporting teams and management conducive to achieving results, whilst creating a positive and enthusiastic working environment.
Utilizes strong organizational skills to manage multiple cases effectively—knowledge of maintaining detailed case documentation and ensuring timely communication with stakeholders.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Case Manager (TAM Team)
Queensland Civil And Administrative Tribunal
10.2024 - Current
- Commencement of approximately 5 files per day for Guardianship and On the Papers applications, periodic reviews and Tribunal initiated review.
- Typing and sending Decisions
- Memo referral to Tribunal and actioning memos from Tribunal
- Providing accurate and timely administrative support to other registry officers.
- Sending dismissed Interim Orders and commencing them.
- Action 'return to sender mail'
- Outcome and file to await archive deceased matters.
- Mentored new employee on workflows and commencement
- On phone enquires for half a day as asked by my team leader
Assistant Case Manager (Hearing Prep Team)
Queensland Civil and Administrative Tribunal
05.2024 - 10.2024
- Preparing files prior to hearing
- Confirm adult's address to send the Notices Of Hearing.
- Sending Notices of Hearing, Attendance Advice, Certificate of Advice of Hearing and Information about the Hearing
- Preparing Members Summary and Documents and Read into Records (ROP)
- Obtain attendances for the hearing of the active parties (Adult, Applicant, Proposed or Current appointments, any EPOA, PTQ and OPG)
- Obtain the completed 'Certificate of Advice' (if adult is in a facility e.g aged care facility)
- Follow up and action all bring ups in Caseworks
- Outcoming
- Sending Decisions
Assistant Case Manager (RST/TAM Team)
Queensland Civil and Administrative Tribunal
07.2023 - 05.2024
- Commencement of approximately 5 files per day for Guardianship and On The Papers applications, periodic reviews and Tribunal initiated review.
- Memo referral to Tribunal and actioning memos from Tribunal
- Established and maintain accurate and timely administrative support to other registry officers
Administration Officer (RST Team)
Queensland Civil and Administrative Tribunal
04.2023 - 07.2023
- Photocopying Tribunal documents for onsite and sessional Members
- Preparing and delivering Tribunal documents to Members
- File set up and Data Entry
- Mail and File runs
- Log, print and index emails from the QCAT HURD shared email box
- Trial Copying
Catering Assistant
Brisbane Girls Grammar School
08.2022 - 12.2022
- Managed Tucker Down shop
- Assisted with food preparation
- Prepared food for service
- Received and rotated stock
- Managed cash handling and point-of-sale procedures
Business Administration Assistant
Pacific Air Conditioning and Refrigeration
01.2011 - 01.2019
- Providing exceptional customer service to ensure satisfaction is achieved
- Performing general administration tasks including filing, data entry, answering phones, responding to emails and processing incoming and outgoing mail
- Providing scheduling support by booking appoints and preventing conflicts
- Handling communications with clients via phone, email, and in-person
- Processing transactions, issuing checks, and updating ledgers, budgets, etc
- Preparing financial reports, processing invoices, BAS and activity statements
- Effectively resolving discrepancies and any complaints or concerns
- Anticipating the needs of others in order to ensure a positive experience
Catering Assistant
Qantas Airlines
04.2011 - 07.2011
- Performed basic food preparation tasks, including washing, peeling, and cutting fruit and vegetables, and preparing a variety of meats and salads
- Set up dining and buffet areas as per the Catering Manager's instructions
- Ensured all tableware and dishes are properly sanitised before events
- Monitored and maintained inventory and stock of ingredients and supplies
- Loaded and unloaded food, tableware, and catering supplies
- Answered guests' questions during events and addressed all complaints
- Assisted in the development and implementation of marketing strategies
- Assisted in all duties related to customer billing
Food Services Assistant
Coffs Harbour Health Campus
08.2006 - 10.2009
- Maintained a safe and efficient work environment
- Maintained area food service personal hygiene and dress standard
- Prepared patient meals and distribution to ward areas
- Developed and maintained a good working rapport with interdepartment personnel as well as with other departments within the facility to ensure that food service properly met the needs of the patients
- Planned meals and meal components and delivered food items to all areas
- Cleaned and restocked tray line and pantry areas
- Completed any paperwork and documentation as directed
- Promoted a positive atmosphere and went above and beyond to guarantee exceptional service was received
- Adhered to all Health and Safety rules and regulations
Police Officer
Fiji Island
05.2000 - 10.2003
- Performed administrative tasks including filing, data entry and report writing
- Patrolled assigned geographic zones and responded to calls
- Apprehended and transported suspects
- Interviewed victims, witnesses, and suspects
- Gathered and logged evidence
- Effectively resolved complaints in an efficient and professional manner
- Generated reports, delivered warrants, and testified in court when required
- Prepared and provided accurate reports documenting incidents and activities
- Responded to emergency and non-emergency situations
- Prevented and investigated activities, domestic disturbances, and accidents
Education
Access Program -
Jigsaw Training Academy
Brisbane, QLD01.2012
Computer Lessons for Beginners -
TAFE Yeerongpilly
Brisbane, QLD01.2003
Basic Policing -
Fiji Police Academy
Fiji01.2000
Skills
- Team Collaboration
- Results-Driven
- Self-Motivated
- Honest and Reliable
- Positive Attitude
- Self-Awareness
- Strong Work Ethic
- Time Management
- Conflict Resolution
- Effective Communication
- High Attention to Detail
Qualificationsandeducation
- Access Program, Jigsaw Training Academy, 12/01/12
- Computer Lessons for Beginners, TAFE Yeerongpilly, 01/01/03
- Basic Policing, Fiji Police Academy, 01/01/00
Certification
- Full Drivers' Licence
- Blue Card
- Statement of Attainment (Produce Spreadsheets, Design and Produce Business Documents, Process Financial Transactions and extract Interim Reports)
Coreattributes
- Team Collaboration
- Results-Driven
- Self-Motivated
- Honest and Reliable
- Positive Attitude
- Self-Awareness
- Workload Prioritisation
- Punctual and Reliable
- Strong Work Ethic
- Time Management
- Conflict Resolution
- Effective Communication
- High Attention to Detail
- Analytical Ability
Contactreferees
- Linda Allen, Queensland Civil and Administrative Tribunal, 0433 603 849
- Tamika Knight, Queensland Civil and Administrative Tribunal, 0430 871 573
Softwareandaccountingapplications
- Proficient in Microsoft Office Suite (Word, Excel and Outlook)
- MYOB
- QuickBooks
- Point-Of-Sale Software
- General In-House Applications
Career Overview
A proactive and focus-driven individual, offering well-rounded experience in specialising administrative and accounting tasks, focused on demonstrating commitment to delivering exceptional service, whilst consistently meeting and exceeding productivity goals. Highly established in a diversity of environments that are fast-paced and challenging, with proven capacity to work well under pressure, collaborating with all members of an organisation to achieve success throughout. Possessing commitment to supporting teams and management that are conducive to achieving results, whilst creating a positive and enthusiastic working environment.
Languages
Fiji
Elementary
Timeline
Assistant Case Manager (TAM Team)
Queensland Civil And Administrative Tribunal
10.2024 - Current
Assistant Case Manager (Hearing Prep Team)
Queensland Civil and Administrative Tribunal
05.2024 - 10.2024
Assistant Case Manager (RST/TAM Team)
Queensland Civil and Administrative Tribunal
07.2023 - 05.2024
Administration Officer (RST Team)
Queensland Civil and Administrative Tribunal
04.2023 - 07.2023
Catering Assistant
Brisbane Girls Grammar School
08.2022 - 12.2022
Catering Assistant
Qantas Airlines
04.2011 - 07.2011
Business Administration Assistant
Pacific Air Conditioning and Refrigeration
01.2011 - 01.2019
Food Services Assistant
Coffs Harbour Health Campus
08.2006 - 10.2009
Police Officer
Fiji Island
05.2000 - 10.2003
- Full Drivers' Licence
- Blue Card
- Statement of Attainment (Produce Spreadsheets, Design and Produce Business Documents, Process Financial Transactions and extract Interim Reports)
Access Program -
Jigsaw Training Academy
Computer Lessons for Beginners -
TAFE Yeerongpilly
Basic Policing -
Fiji Police Academy
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