Summary
Overview
Work History
Education
Skills
Timeline
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Salote Tupoulahi

CAMPSIE,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

10
10
years of professional experience

Work History

Administrative Officer

Department of Communities and Justice
Parramatta
02.2022 - Current
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained accurate records of client interactions utilizing a computerized database system.
  • Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.

NSW Court Service Centre

Department Of Justice NSW
Parramatta
05.2019 - 06.2020
  • Resolved client inquiries and problems, improved operations and provided exceptional client support in a fast and efficient manner.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 105 calls per day to address customer inquiries and concerns.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

Woolworths Online

Woolworths Call Centre
Mascot, NSW
10.2018 - 02.2019
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Transported woolworths shopping to customer locations within a time frame of 20 minutes depending their situation and location.

Social Worker

Wellways
Sydney, NSW
10.2016 - 04.2018
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Explained medical care options to help families make informed healthcare decisions.

KFC

Team Memeber
Campsie, NSW
06.2014 - 01.2016
  • Trained service staff on latest policies and procedures.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Education

Bachelor of Arts - International Relations

University Of Canberra
Bruce , ACT
09-2024

High School Diploma -

Santa Sabina College
North Strathfield, NSW
12-2015

High School Diploma -

Lake Ginniderra College
Belconnen , ACT

Skills

  • Patient-focused quality service
  • Preventive maintenance services
  • Scheduled services
  • Service desk team management
  • Records Maintenance
  • Communications
  • Problem resolution
  • Customer service
  • Team management
  • Work Planning and Prioritization
  • Report Writing

Timeline

Administrative Officer

Department of Communities and Justice
02.2022 - Current

NSW Court Service Centre

Department Of Justice NSW
05.2019 - 06.2020

Woolworths Online

Woolworths Call Centre
10.2018 - 02.2019

Social Worker

Wellways
10.2016 - 04.2018

KFC

Team Memeber
06.2014 - 01.2016

Bachelor of Arts - International Relations

University Of Canberra

High School Diploma -

Santa Sabina College

High School Diploma -

Lake Ginniderra College
Salote Tupoulahi