Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Department of Communities and Justice
Parramatta
02.2022 - Current
Monitored operations and reviewed records and metrics to understand company performance.
Organized client meetings to provide project updates.
Monitored emails, sorted mail and distributed correspondence accordingly.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Checked office stock to determine supply levels and maintain inventory.
Maintained accurate records of client interactions utilizing a computerized database system.
Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
NSW Court Service Centre
Department Of Justice NSW
Parramatta
05.2019 - 06.2020
Resolved client inquiries and problems, improved operations and provided exceptional client support in a fast and efficient manner.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled 105 calls per day to address customer inquiries and concerns.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Woolworths Online
Woolworths Call Centre
Mascot, NSW
10.2018 - 02.2019
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Transported woolworths shopping to customer locations within a time frame of 20 minutes depending their situation and location.
Social Worker
Wellways
Sydney, NSW
10.2016 - 04.2018
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Explained medical care options to help families make informed healthcare decisions.
KFC
Team Memeber
Campsie, NSW
06.2014 - 01.2016
Trained service staff on latest policies and procedures.
Assigned duties or work schedules to employees for adequate shift coverage.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Client Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSWClient Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSW
Sheriff Officer (Intelligence Analyst) at Department of communities and justice at Sydney Head Office (Downing Centre)Sheriff Officer (Intelligence Analyst) at Department of communities and justice at Sydney Head Office (Downing Centre)