Salote Tupoulahi
CAMPSIE,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Department of Communities and Justice
Parramatta
02.2022 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Checked office stock to determine supply levels and maintain inventory.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
NSW Court Service Centre
Department Of Justice NSW
Parramatta
05.2019 - 06.2020
- Resolved client inquiries and problems, improved operations and provided exceptional client support in a fast and efficient manner.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled 105 calls per day to address customer inquiries and concerns.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Woolworths Online
Woolworths Call Centre
Mascot, NSW
10.2018 - 02.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Transported woolworths shopping to customer locations within a time frame of 20 minutes depending their situation and location.
Social Worker
Wellways
Sydney, NSW
10.2016 - 04.2018
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Explained medical care options to help families make informed healthcare decisions.
KFC
Team Memeber
Campsie, NSW
06.2014 - 01.2016
- Trained service staff on latest policies and procedures.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Bachelor of Arts - International Relations
University Of Canberra
Bruce , ACT09-2024
High School Diploma -
Santa Sabina College
North Strathfield, NSW12-2015
High School Diploma -
Lake Ginniderra College
Belconnen , ACTSkills
- Patient-focused quality service
- Preventive maintenance services
- Scheduled services
- Service desk team management
- Records Maintenance
- Communications
- Problem resolution
- Customer service
- Team management
- Work Planning and Prioritization
- Report Writing
Timeline
Administrative Officer
Department of Communities and Justice
02.2022 - Current
NSW Court Service Centre
Department Of Justice NSW
05.2019 - 06.2020
Woolworths Online
Woolworths Call Centre
10.2018 - 02.2019
Social Worker
Wellways
10.2016 - 04.2018
KFC
Team Memeber
06.2014 - 01.2016
Bachelor of Arts - International Relations
University Of Canberra
High School Diploma -
Santa Sabina College
High School Diploma -
Lake Ginniderra College