Salote Tabuhiga Viqasi
Perth,WA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Friendly guest service professional bringing 7 years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Pullman Bunker Bay Resort
Perth, WA
10.2022 - Current
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Responded to telephone calls from guests promptly and courteously.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
Reservation Agent
Elixir Hotel & Serviced Apartment
Suva, Fiji
01.2022 - 09.2022
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Scheduled reservation requests and maintained accurate records of bookings.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Performed daily audits of reservation data to ensure accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows.
Receptionist
Townhouse Hotel Apartment
Suva, Fiji
01.2021 - 12.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Front Desk Night Auditor
Grand Pacific Hotel
Suva, Fiji
12.2018 - 08.2020
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
- Handled all cash transactions securely according to company policies and procedures.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Ensured that all paperwork was processed properly before closing out shift.
- Inspected guestrooms upon request for any maintenance issues needing attention.
- Managed wakeup calls for departing guests according to their requested times.
- Performed nightly audit functions such as verifying account balances are correct.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted hotel guests with check in and out procedures courteously.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Housekeeping Attendant
Grand Pacific Hotel
Suva, Fiji
02.2017 - 12.2018
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Responded promptly to special requests from guests or management staff.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Ensured that all equipment was properly stored after each shift.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Provided excellent customer service by addressing complaints in a timely manner.
- Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
Education
High School Diploma -
Servicepro International Tourism & Hospitality
Suva07.2021
Some College (No Degree) - Hospitality Administration And Management
ServicePro International Hospitality Industry
SuvaSkills
- Guest Relations
- Account Inquiries
- Company Policies and Procedures
- Customer Rapport
- Registration Management
- Guest Service and Assistance
- Cash Management
- Fluent in Filipino, Fijian and English
- Proficient in OPERA and Microsoft Office
- Hospitality and Service Knowledge
- Administrative Skills
- Writing and Verbal Communication
Timeline
Guest Service Agent
Pullman Bunker Bay Resort
10.2022 - Current
Reservation Agent
Elixir Hotel & Serviced Apartment
01.2022 - 09.2022
Receptionist
Townhouse Hotel Apartment
01.2021 - 12.2021
Front Desk Night Auditor
Grand Pacific Hotel
12.2018 - 08.2020
Housekeeping Attendant
Grand Pacific Hotel
02.2017 - 12.2018
High School Diploma -
Servicepro International Tourism & Hospitality
Some College (No Degree) - Hospitality Administration And Management
ServicePro International Hospitality Industry
Work Preference
Work Type
Full TimeWork Location
On-SiteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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