Saltanat khalki
Parramatta,NSW
Summary
Adept at elevating customer experiences, I leveraged my expertise in customer service and POS systems at Kmart to enhance sales and satisfaction. Skilled in inventory management and problem-solving, I contributed to a team effort that maintained a seamless shopping environment, always prioritizing customer needs and preferences.
Overview
3
3
years of professional experience
Work History
Customer Service
Kmart
12.2020 - 05.2024
- Greeted and assisted customers, providing product knowledge and personalized recommendations.
- Managed POS transactions, including cash, credit, and returns, ensuring accuracy and speed.
- Collaborated with team members to maintain a clean, organized, and welcoming store.
- Supported inventory counts, restocked shelves, and monitored stock levels for timely replenishment.
Education
Bachelor in Accounting - Accounting
Western Sydney University
Sydney, NSW07-2027
Skills
- Customer Service Excellence: Skilled in engaging with customers to understand their needs, providing recommendations, and ensuring a positive shopping experience
- Product Knowledge: Familiar with a wide range of products, with the ability to make knowledgeable suggestions based on customer preferences
- Inventory Management: Experienced in stock control, replenishing shelves, and assisting with inventory counts
- Sales Techniques: Proficient in upselling and cross-selling techniques to drive sales and improve customer satisfaction
- POS Systems: Comfortable operating various Point of Sale systems, handling cash, and processing transactions accurately
- Team Collaboration: Works well with colleagues to maintain an organized and efficient store environment
- Problem-Solving: Ability to resolve customer complaints tactfully and efficiently
Timeline
Customer Service
Kmart
12.2020 - 05.2024
Bachelor in Accounting - Accounting
Western Sydney University
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