Summary
Overview
Work History
Education
Skills
Timeline
Generic
Salu Dominic

Salu Dominic

Leeton,NSW

Summary

Dedicated professional with highly successful at motivating teams and streamlining operations and giving support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience

Work History

Administration Officer

Opal HealthCare
09.2023 - Current
  • Maintaining information and systems (including but not limited to GEM,Peoplepoint, Basware, and Rosterlive).
    Ensure information pertaining to team members, residents, and incidents are accurately recorded.
  • Utilise computer systems and applications to provide efficient and effective support.
  • Coordinate training sessions, teaching material, and attendance / qualification records.
  • Supporting the Care Community Leadership Team to maintain
    full occupancy and to deliver efficient and effective clerical and administration support services that are
    responsive to the needs of residents, team members, visitors, and service providers.
  • Organise recruitment process including appointments, interviews, pre-employment medicals, Visa
    and Police checks.
  • Provide timely clerical support including producing meeting minutes, mail, faxes,reports, memos to support the operational needs of the care community.
  • Maintain filing, archiving and systems in line with Opal Healthcare guidelines.
  • Refer any issues, concerns, queries through appropriate channels for resolution.
  • Acts within Delegated Authority level.
  • Provide the Concierge exceptional level of service as the face & voice of the care community.
  • Support the GM in fostering relationships with referral groups.
  • Maintain enquiry database and conduct discussions with prospective residents & families about the Aged Care admission process.
  • Convert prospective new admissions to deliver occupancy to budget.
  • Provide reception and phone answering support.
  • Publish approved roster 2 weeks in advance following General Manager approval.
  • Update daily roster with changes in system ready for payroll.
  • Manage team member replacements to fill daily roster.
  • Process invoices within Basware on a daily basis.
  • Ensure all resident agreements are attached to Peoplepoint for auditing and billing purposes.

Product Development Executive

Emad Trade House
09.2022 - 04.2023
  • Carries out all new and existing business processing order liaises with shipping & customer service team to carry out daily tasks.
  • Making sales figures & analyzing market supply and demand .
  • Ensures that all product development & activities are align with the goals of the organization.
  • Establishing new and maintaining existing relationships with the customers.
  • Interpreting & analyzing customer's requirement.
  • Ensuring clients that a product or services will best satisfy their needs.
  • Calculating and preparing client quotations and offer after sales support services by administering clients account, recording and maintaining client contact data.
  • Mentored junior team members in best practices surrounding Product Development Executive roles.
  • Coordinating sales projects and demonstration on how a product will meet client's needs.

Sales Coordinator(Temporary)

3D Hub LLC
07.2022 - 08.2022
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer enquiries, Quotation preparation, PO follow ups, payment follow ups and Supplier Invoice preparations.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared delivery notes and arranged delivery to client.
  • Managed logistics duties like import and export and documentation.
  • Handled online platforms, inventory management and stock updates.
  • Created plans and communicated deadlines to complete projects on time.

Administration Executive

Al Inshirah Trading LLC
09.2019 - 10.2021
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed track record of 50 employees,conducted performance reviews for staff.
  • Managed Employee Visa renewals and Cancellations by coordination with PRO.
  • Coordinated with Insurance Team for medical insurance renewal ,cancellation and related works.
  • Managed procurement of office supplies, equipment, capital equipment and services to support.
  • Offered technical support and troubleshoot issues to enhance office productivity.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Oversaw appointment scheduling and itinerary coordination for employees.

Purchase Assistant(Temporary)

Master Systems LLC
03.2019 - 09.2019
  • Communicated with vendors and distributors to negotiate prices and purchase contracts.
  • Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
  • Avoided deterioration of delivery times of products and quality of products by communicating clearly with warehouse and delivery staff.
  • Corresponded with sales department to achieve proper order, resupply, shipment and delivery of products.
  • Updated purchase records and CRM database to capture correct information and customer details.
  • Processed, reviewed and tracked replenishment orders using Real Soft.
  • Negotiated prices, discount terms and transportation arrangements for merchandise.

Sales Coordinator

Almoe Group of Companies
09.2014 - 08.2015
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Coordinated with warehouse department to pull products for customers.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Used CRM software VALUE DESK to maintain detailed contact logs and account records.

Software Engineer

IBS Software Services
09.2012 - 09.2014
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Held a Software Tester role in a multi-tenant internet booking engine for Las Vegas Sands(LVS).
  • Collaborated with clients to define solution requirements.
  • Delivered unit-tested systems within customer-prescribed timeframes.
  • Experience in writing & executing test cases and test scenarios domain experience in hospitality and database

Software Engineer Trainee

Claysis Technologies Private Ltd.
07.2011 - 09.2012
  • Wrote clear, clean code for various projects.
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Worked with developers to identify and remove software bugs.
  • Good exposure in Manual Testing.
  • Writing & executing test cases and test scenarios.

Education

Bachelor of Technology - Computer Science

Ilahia College of Engineering And Technology
Kerala
06-2011

Skills

  • Staff Management
  • Administrative Support
  • Office Management
  • Customer Relations
  • Payroll
  • Reporting skills
  • File Management
  • Relationship Building
  • Team Collaboration
  • Data Confidentiality
  • Multi-Line Phone Systems
  • Timesheet Processing
  • Supplies Ordering
  • New Hire Onboarding

Timeline

Administration Officer

Opal HealthCare
09.2023 - Current

Product Development Executive

Emad Trade House
09.2022 - 04.2023

Sales Coordinator(Temporary)

3D Hub LLC
07.2022 - 08.2022

Administration Executive

Al Inshirah Trading LLC
09.2019 - 10.2021

Purchase Assistant(Temporary)

Master Systems LLC
03.2019 - 09.2019

Sales Coordinator

Almoe Group of Companies
09.2014 - 08.2015

Software Engineer

IBS Software Services
09.2012 - 09.2014

Software Engineer Trainee

Claysis Technologies Private Ltd.
07.2011 - 09.2012

Bachelor of Technology - Computer Science

Ilahia College of Engineering And Technology

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Salu Dominic