Quality and Governance Manager
Advance Diversity Services
12.2023 - Current
- Strengthened compliance frameworks, achieving zero non conformance across all service streams.
- Reduced clinical and incident trends, improving investigations, reporting quality, and workforce capability.
- Partnered with the Operations Manager to ensure seamless operations, promoting evidence based best practices, robust risk management, and continuous policy and procedures alignment with departmental legislation and regulatory standards.
- Directed teams through organisational change, fostering engagement, accountability, and high performance across multi-site services.
- Developed and implemented quality management frameworks, enhancing operational efficiency, risk mitigation, workforce confidence and regulatory audit outcomes.
- Chaired Quality, Safety, Consumer Advisory and Clinical Governance committees, providing authoritative reporting to the Board and Executive Team.
- Led company-wide complaints and feedback analysis, identifying trends, driving service improvements, and enhancing consumer satisfaction.