Salvador Leo
Sydney
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers and internal stakeholders. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Woolworths
Sydney
08.2022 - 10.2024
- Promoted a high level of customer satisfaction by effectively resolving problems with knowledgeable and friendly service, ensuring positive customer experiences
- Demonstrated exceptional composure and professionalism in stressful circumstances, successfully diffusing tense situations and maintaining a calm demeanor
- Provided frontline customer support by answering incoming calls and emails, offering assistance with product and service transactions
- Consistently exceeded key performance indicators (KPIs), consistently delivering exceptional results and surpassing targets
- Received consistent feedback from customers, who praised the exceptional level of customer service provided, often describing it as the best they have ever received
Tradesmen
Contractor
Vancouver
07.2019 - 10.2019
- Worked on large project that consisted in repairing and building fences and gates
- Manual work involving heavy machinery and attention to detail
Air Conditioning Technician
Carrier
Lima
01.2016 - 05.2016
- In charge of maintenance on air conditioner units in commercial buildings
- Fixed leaks, painted fans and made sure that everything was working according to best practices
Warehouse Administration
Seasonal Work
Lima
09.2014 - 12.2014
- Oversaw management of stock within the company, inclusive of receiving, issuing and dispatching stock
- Handled communication between employees, wholesalers and clients
Education
Diploma - Electronic Music Production
Nimbus School Of Recording And Media
Vancouver, BCDiploma - Audio Engineering And Music Production
SAE
North Vancouver, BCDiploma - Music Production On Ableton
Dub Spot
Los Angeles, CaliforniaSkills
- Excellent Communication & Interpersonal Skills
- Strong wok ethic
- Credit Card Payment Processing
- CRM Software
- Calm and Professional Under Pressure
- De-escalation Techniques
- Decision Making
- Ableton 10
Timeline
Customer Service Representative
Woolworths
08.2022 - 10.2024
Tradesmen
Contractor
07.2019 - 10.2019
Air Conditioning Technician
Carrier
01.2016 - 05.2016
Warehouse Administration
Seasonal Work
09.2014 - 12.2014
Diploma - Electronic Music Production
Nimbus School Of Recording And Media
Diploma - Audio Engineering And Music Production
SAE
Diploma - Music Production On Ableton
Dub Spot