Summary
Overview
Work History
Education
Skills
hobbies
Languages
Timeline
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Salvatore Fuccio

Clayton 3/23 Bettina St,VIC

Summary

Self-motivated Computer Technician with multiple years of experience across IT field, strong experience in customer IT service, help desk, data entry, website maintenance , integration, network upgrade.

Overview

13
13
years of professional experience

Work History

IT Technician

Autobarn Eltham
eltham, Vic
12.2023 - Current
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • creating social media content
  • maintaining social media pages updated and functional
  • trouble shooting automotive head units issues,
  • installing automotive products , hardwiring steering wheel control and headunit harness, dual battery system installations.

IT Technician

SSV STREET SOUND &VISION
THOMASTOWN, 3074
01.2022 - 11.2023
  • Performed maintenance tasks on PCs , software update.
  • Established, repaired and optimized networks by installing proper hardware and software, new pcs, scanner, modem, wiring
  • Responded to stuff support requests
  • Updating social media platforms with latest, materials and offers.
  • Performed data entry Microsoft office ( budget website portal,products, content)
  • Myob integration, import export
  • Bluetooth and steering wheel vehicles integration

IT Technician

DinVision Pty Ltd
Clayton South, VIC
03.2020 - 06.2021
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

IT Technical Support Representative

Service Safety
Carlentini /Syrcusa, Italy
09.2018 - 12.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded technical support needs.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Activated accounts for clients interested in new services.

IT Field Technician

DinVision Pty Ltd
Clayton South, VIC
03.2017 - 06.2018
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • NBN network implementation
  • NBN fault finding in copper line, hfc, fttc.

IT Technician

Cem Karcher
Quistello, ITALY
05.2011 - 04.2015
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs

Education

Advanced Diploma - Leadership And Management

The Imperial College of Australia
Melbourne, VIC
07.2022

Certificate IV - Information Technology Networking

The Imperial College of Australia
Melbourne, VIC
12.2020

Graduate Diploma - Business

Barkly College
Melbourne, VIC
06.2017

High School Diploma -

4th Industrial Technical Institute P.Nervi
Carlentini 96013 , Syracusa Province, Italy
07.2010

Skills

  • Team building
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • MS Office
  • Data Entry
  • Problem-Solving
  • HTML
  • CSS
  • Adobe suite
  • Figma

hobbies

-Semi-pro dancer

-Dancer instructor

-Yoga instructor

-climbing . bouldering

-Italian chef

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Russian
Elementary

Timeline

IT Technician

Autobarn Eltham
12.2023 - Current

IT Technician

SSV STREET SOUND &VISION
01.2022 - 11.2023

IT Technician

DinVision Pty Ltd
03.2020 - 06.2021

IT Technical Support Representative

Service Safety
09.2018 - 12.2019

IT Field Technician

DinVision Pty Ltd
03.2017 - 06.2018

IT Technician

Cem Karcher
05.2011 - 04.2015

Advanced Diploma - Leadership And Management

The Imperial College of Australia

Certificate IV - Information Technology Networking

The Imperial College of Australia

Graduate Diploma - Business

Barkly College

High School Diploma -

4th Industrial Technical Institute P.Nervi

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Salvatore Fuccio