Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sam

Elsternwick,VIC

Summary

Accomplished Supervisor at Ikon Services, renowned for exceptional customer service and attention to detail. Leveraged team building and analytical thinking to exceed client expectations and foster repeat business. Expert in staff development and process improvement, ensuring peak operational efficiency and satisfaction. Proven track record in mentoring employees and enhancing team skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Ikon Services
03.2024 - Current
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.

Cleaner

ISS Facility Services
01.2021 - 03.2024
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Education

Bachelor Of Computer Science - Software Developer

Swinburne University of Technology
Melbourne, VIC

Skills

  • Team building
  • Training and mentoring
  • Customer service
  • Goal oriented
  • Attention to detail
  • Staff management
  • Decision-making
  • Inventory control
  • Employee motivation
  • Software experience
  • Staff development
  • Analytical thinking
  • Process monitoring and improvement

Certification

Advance diploma in management

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Bengali
Professional Working
French
Elementary

Timeline

Supervisor

Ikon Services
03.2024 - Current

Cleaner

ISS Facility Services
01.2021 - 03.2024

Bachelor Of Computer Science - Software Developer

Swinburne University of Technology

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Sam