Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

SAM AGATI

Melbourne,Australia

Summary

Reliable and adaptable professional with experience in customer service, admin support, and stakeholder engagement. Skilled in handling front-line inquiries, managing competing priorities, and maintaining a calm, solution-focused approach. Proven ability to work effectively in team-based environments, with strong communication, attention to detail, and a commitment to providing fair and accessible service.

Overview

6
6
years of professional experience

Work History

Client Advisor

GANT
Doncaster, Australia
06.2025 - Current
  • Built strong relationships with clients by listening and understanding their needs.
  • Adapted quickly to new tools, systems, and product knowledge as required.
  • Improved customer satisfaction by offering personalised advice and recommendations.
  • Handled customer complaints with care, helping to build loyalty and encourage repeat business.
  • Responded to customer enquiries about products, services, and company information.

Fashion Design Intern

Karlaidlaw
North Melbourne, Australia
04.2025 - Current
  • Contributed to seasonal collections through trend research and concept development.
  • Supported prototype creation by assembling garments using industrial sewing machines and hand-sewing when needed.
  • Assisted with pattern drafting and garment construction to help streamline the design process.
  • Gained insight into fashion business operations, including production workflows and quality control.
  • Participated in fashion shows, photoshoots, and showroom setups to gain hands-on industry experience.

Client Advisor and Visual Merchandiser

Zomp Shoez
South Yarra, Australia
12.2023 - 06.2025
  • Designed and maintained visually appealing displays to enhance the in-store experience.
  • Set up product layouts that reflected the brand's style and identity.
  • Advised customers on footwear fit, styling, and selection.
  • Consistently met sales targets by delivering excellent service and strong product knowledge.
  • Boosted sales by actively promoting products and cross-selling.
  • Reviewed sales data to spot trends and opportunities for growth.
  • Helped with stock control, restocking, and visual merchandising setup.

Fashion Design Intern/Assistant

Chantelle Lucyl
Coburg, Australia
08.2023 - 12.2024
  • Assisted senior designer with research, trend analysis, and mood board creation.
  • Created initial sketches and developed design concepts under supervision.
  • Constructed in-house samples from scratch.
  • Collaborated with pattern makers to translate designs into technical specifications.
  • Participated in fit sessions and provided feedback on garment construction.

Customer Service Assistant

Target Australia
Melbourne, Australia
07.2019 - 05.2024
  • Provided exceptional customer service by assisting customers with product inquiries, returns, and exchanges.
  • Utilised point-of-sale systems to process transactions accurately and efficiently.
  • Maintained a clean and organised sales floor through product stocking and merchandising.
  • Contributed to store targets by achieving sales goals and promoting products.
  • Adhered to company policies and procedures regarding customer service, cash handling, and loss prevention.

Education

Bachelor of Fashion Design -

RMIT
Melbourne, VIC
11.2023

Skills

  • Client interaction and communication
  • KPI achievement
  • Time management
  • Team collaboration
  • Adobe software
  • Trend analysis
  • Creative problem-solving
  • Attention to detail
  • Machine knitting and sewing
  • Pattern making and illustration
  • Technical sketching

Hobbies and Interests

  • Knitting and Crocheting
  • Gym Workouts
  • Fashion and Style
  • Currently learning to speak Italian

References

  • Hannah Berry, RMIT Lecturer, hannah.berry@rmit.edu.au, 0402 489 115
  • Tanya Ferguson, Line Manager at Zomp Shoez, stockwa@zomp.com.au, 0416 279 101
  • Stewart Williamson, Line Manager at Zomp Shoez, 0403 161 754

Timeline

Client Advisor

GANT
06.2025 - Current

Fashion Design Intern

Karlaidlaw
04.2025 - Current

Client Advisor and Visual Merchandiser

Zomp Shoez
12.2023 - 06.2025

Fashion Design Intern/Assistant

Chantelle Lucyl
08.2023 - 12.2024

Customer Service Assistant

Target Australia
07.2019 - 05.2024

Bachelor of Fashion Design -

RMIT

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SAM AGATI