Sam Ahsan
Caroline Springs
Summary
Focused On Operation with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Project & Maintenance Coordinator
The Beauty & Brow Parlour
07.2023 - Current
- Reduced maintenance costs through analysis of repair needs and prioritization of tasks.
- Increased overall facility efficiency by identifying areas for improvement and implementing necessary upgrades.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Ensured compliance with safety regulations, conducting regular audits and addressing potential hazards proactively.
- Scheduled and oversaw maintenance, repair and installation activities.
Assistant Business Manager
The Beauty Brow Parlour pty Ltd
12.2020 - 06.2023
- A Overseeing daily operations of the business
- Creating and implementing growth strategies
- Setting and monitoring key performance goals
- Oversee the performance of key staff
- Reporting key results to the Board
- Reviewing financial statements, sales, or other performance data to measure productivity
- Identifying areas needing cost reduction, process & productivity improvement
- Maintain project timelines to ensure tasks are accomplished on time
- Develop, implement, and maintain budgetary and resource allocation plans
- Develop strategic plans for optimized productivity
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement
- Uphold standards of excellence and soaring quality
- Seek out opportunities for expansion and growth by developing new business relationships
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas
- Overseeing operations of the stores on a daily basis, identifying problem areas, and creating an effective work schedule
- Coordination of projects and growth opportunities; maintenance of the current stores to ensure they meet quality standards; and overseeing upgrades for future needs
- Implementation of new policies to improve productivity
- Communication with the Human Resources department for staff recruitment and training needs as per business goals to maintain quality and standard
- Analyzing marketing needs for the business, monitoring online activities, and guiding the business manager as required
- Follow accounting policy and procedure to ensure monthly accounting reports are complete without any problem, including monitoring store level stock in hand.
- Supervised and motivated 100+-person team to maintain job timelines and productivity.
Director of Operations
S A Central Limousine Pty Limited
07.2016 - Current
- Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
- Boosted team productivity through enhanced and streamlining of tasks
- Supported field crews to maximize quality and work efficiency
- Directed team of 5 in operational development of service network, including implementation of quality requirements and operating standards
- Achieved substantial by using market expertise and business knowledge to make proactive decisions.
- Trained new employees on proper protocols and customer service standards.
Team Leader
Illion Australia
01.2015 - 04.2024
- Led team of 10 members while providing exceptional customer service
- Assisted offices with business development and customer service
- Facilitated training for associates through daily coaching and regular performance appraisals
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Generated reports detailing findings and recommendations.
Assistant Operations Manager
Yum Group (Pizza Hut,UK)
01.2011 - 12.2014
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10-30%
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Education
MBA - Human Resources Management
University Of Wales Trinity St Davids
London,UK08.2014
BBA - Accounting And Business Management
University of Exeter
Exeter, UK06.2011
High School Diploma -
Princeton College
London, UK06.2008
Skills
- Xero
- Deputy
- Strategic planning and execution
- Process improvements
- Operations Oversight
- Market Strategy
- Social Media
- Performance Analysis
- Employee scheduling
- Effective leader
- IT & OTHER SKILLS
- Microsoft Office
- Excel
- QuickBooks-Accounting & Invoicing Software
- Invoice to GoAccounts & Client Data record software
- SIBEL
- Client Data Management
- CRM- Customer Representative Management
- Booking Service Providing Data Software
- Go High Level- Marketing Data Management
- MS Photoshop
- Video Creation
- Social Media Marketing
- All Basic to advanced level Digital Marketing Knowledge
- Capable to Operate any Software with Short Instructions
- Business Management
- Operational Efficiency
- Customer Service Management
- Employee Development
- Multitasking Abilities
- Advertising Campaign Development
- Team Collaboration
- Employee Relations
- Effective Communication
- Business Leadership
- Adaptability
- Problem-solving aptitude
- Hiring and Onboarding
- Customer Service
- Special Promotions Planning
- Operations Management
- Problem-solving abilities
Timeline
Project & Maintenance Coordinator
The Beauty & Brow Parlour
07.2023 - Current
Assistant Business Manager
The Beauty Brow Parlour pty Ltd
12.2020 - 06.2023
Director of Operations
S A Central Limousine Pty Limited
07.2016 - Current
Team Leader
Illion Australia
01.2015 - 04.2024
Assistant Operations Manager
Yum Group (Pizza Hut,UK)
01.2011 - 12.2014
MBA - Human Resources Management
University Of Wales Trinity St Davids
BBA - Accounting And Business Management
University of Exeter
High School Diploma -
Princeton College
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