Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sam Al-Hello

Sefton,NSW

Summary

Creative, and self-motivated individual with background knowledge of Digital Marketing principles, and brand management having completed a Diploma of Social Media Marketing through UTS access. I am equipped with the ability to formulate and implement digital marketing strategies, and content with knowledge of website design.


Experienced at operating E-commerce stores through Commerce HQ and running paid ads on Facebook and Instagram. During my study, I have approached businesses and organisations to create content for free.


To highlight some achievements, I have created content for Curtis Aviation at Camden Airport to promote introductory flight lessons. Rally Driving School at Colo heights to promote weekend activities and experiences. Directed a website design project for Sydney Landscaping Solutions which resulted in $2900 saved. I have created content for my local Cafe and better established the online presence by configuring free business email through Zoho, revising and adjusting google information and creating daily content to upload on social media and product photography.


Equally, I am experienced at performing admin and concierge tasks, providing exceptional customer focused services. I am equipped with the ability to work in fast paced environments, and under pressure situations such as emergencies, which require teamwork, strong communication and strong problem solving skills

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admin/Concierge

Australian Hearing Hub
01.2022 - Current
  • Assist Employees with Day-To-Day Enquiries, By Monitoring and Responding to All the Requests Via Email, Phone or In Person
  • Provide Audio, Visual Ad Basic IT Support as Required
  • Set Up, And Manage Meeting Rooms, Ensuring the Room Is Clean, Presentable and Ready Before Meetings
  • Perform Facilities Administration, Mail/Parcel Management
  • Respond To and Implement Changes to The Workplace and Processes as Required
  • Induct And Welcome New Employees into The Workplace, Ensuring They Are Familiar with The Workplace Activities, And Requirements
  • Maintain Immaculate Presentation of Lobby, Reception and Workplace Areas
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and access card data.

Security Control Room / Concierge

Macquarie University
03.2018 - 01.2021
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Permitted entry with escort for approved persons into secure locations.

Security Control Room Operator

Qudos Bank Arena
02.2017 - 03.2018
  • Coordinated Small to Medium Sized Teams, Prepared Shift Operation Briefs and Staff Briefs
  • Managed And Operated Control Room Technical Systems and Equipment, Using Complex and Accurate Data Entry Skills
  • Actively Responded to Communication Systems Including Radio, Telephone and email Correspondence from Both Clients and Customers
  • Maintained Observation and Monitoring, Using Surveillance Systems Including CCTV
  • Responded To Alarm Activities and Managed Access through Control Systems
  • Accurately Maintained Data and Security Records Including Communication Logs and Comprehensive Reports
  • Maintained And Distributed Security Operational Equipment
  • Worked Effectively and Collaboratively in a Team Environment to Support
  • Operational Objectives

Events Security Guard – Area Supervisor

International Convention Centre
04.2016 - 02.2018
  • Ensuring Exceptional Customer Service for Stakeholders
  • Provided Customer and Security Services for Large Scale Events Involving VIPS National and International Political Figures
  • Completed High Level ID Checks and Crowd Control for Restricted Events and Areas
  • Worked In a Multiple Agency Setting Consisting of State, Federal Police and International Partners
  • Proactively Monitored, Responded To, And Reported Incidents While Adhering Precise Policies and Procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Diploma of Social Media Marketing - Digital Marketing

University of Technology Sydney (UTS)
University Of Technology Sydney

Certificate IV Entrepreneurship And New Business - Business

TAFE
Sydney, NSW
05.2024

Certificate II in Hospitality - Hospitality

Sefton High School
Sefton, NSW
2014

Certificate II in Security Operations -

Star Training Academy
Sydney, NSW
2017

Skills

  • Website Design
  • E-Commerce Experience Through CommerceHQ
  • Access To Adobe Creative Cloud
  • Adobe 3D Substance
  • CanvaPro
  • MailChimp
  • Facebook/Instagram Ads Manager and Ad Removal Prevention
  • Canon DSLR Photography
  • Gopro Videography / Aviation and Rally Driving Content Creation
  • Excellent Cold Calling,Emailing and Street approach Capabilities

Certification

St John - Occupational First Aid and CPR

  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide first aid
  • HLTAID014 Provide advanced first aid
  • HLTAID015 Provide advanced resuscitation and oxygen therapy
  • HLTAID016 Manage first aid services and resources


St John - Mental Health and Crisis Support

  • CHCCCS019 Recognise and respond to crisis situations


Working With Children Check

Accomplishments

  • Created Content For Curtis Aviation by filming from take off to flight and researching equipment to record audio directly from the aircraft.
  • Created Content for "Rally Driving School" by capturing footage internally and externally at a higher resolution than previously advertised, while running a secondary 360 camera
  • Directed a Project for Sydney Landscaping Solutions through Freelancer to create a website, which saved the business $2900
  • Interviewed and hired a Graphic designer to design vehicle decals for Wrightway Security Services patrol cars, project was successful and the wrap is being used for the fleet.
  • Received a Response from Mike Beard ( Co-Founder and CEO of Culture Kings) after cold emailing
  • In the process of creating a "Mock" Luxury E-commerce site to showcase my learning abilities on niche industries that I am not familiar with


Timeline

Admin/Concierge

Australian Hearing Hub
01.2022 - Current

Security Control Room / Concierge

Macquarie University
03.2018 - 01.2021

Security Control Room Operator

Qudos Bank Arena
02.2017 - 03.2018

Events Security Guard – Area Supervisor

International Convention Centre
04.2016 - 02.2018

Diploma of Social Media Marketing - Digital Marketing

University of Technology Sydney (UTS)

Certificate IV Entrepreneurship And New Business - Business

TAFE

Certificate II in Hospitality - Hospitality

Sefton High School

Certificate II in Security Operations -

Star Training Academy
Sam Al-Hello